Priya Gupta

Experience

• 

  IGT Solutions

  Jun 2010 - Apr 2011

  Process Associate

  Back-end Process (Travel Click)

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  SoftwareOne

  Aug 2011 - May 2016

  Service Delivery Lead

  - Knowledge of ERP tool Navision, helping team in handling requests (Software Products in Navision) within the define SLA/KPI.- Vendor Management, Invoice Creation, Customer Account Handling and Order placed as per the requirements.- Daily/Weekly/Monthly Quality checks of the data feed in the Navision/SharePoint.- Quality Controller of the team.- Created Quality Survey for the team in order to improve the quality of process.- Handling Customer Orders and Contract Renewals.- Uploading orders on MOETS (Microsoft Ordering Tool) and for other publishers as well like Symantec, Oracle, Adobe, etc.- Release PO to the vendors/customers.- Handling Escalations/Queries from Internal/External Customers.- Help Team Achieve the SLA and KPI Aligned to the Services.- Share Monthly/Quarterly Performance Feedback with Team and provide Re-training if needed.- Helps in Service Improvement and Enhancement by applying Lean.- Attended ISO Training for Internal Audits (Certified).- Attended Lean Training (Certified).- Done Microsoft MCP certification.- Attended Many Leadership training.- Responsible for Hiring New resources.- Trained New Hires on the process.- Work on Quality documents (update them as and when new update comes) and Standard Service Procedure.- Experienced in man power planning, recruitment, developing performance management system, identifying training needs and conducting trainings, employee grievance handling, conducting exit interview, coordinating with the consultancies for the candidates.- Hired entire team of about 40 people for a process (MDM). - Maintaining good internal communication within the company. Show less

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  KPMG India

  Oct 2017 - May 2024

  • Consultant

    Oct 2022 - May 2024

  • Associate Consultant

    Oct 2017 - May 2024
• 

  KPMG

  Oct 2017 - now

  Senior