Mindy (Wells) Hoffbauer

Experience

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  U.S. Air Force Reserve

  May 1989 - May 1997

  Emergency Actions Controller (274)

  Served as an Emergency Actions Controller in the Command Post with a Cosmic-level TS clearance for an F-16 Fighter wing (906 TFG) at Wright-Patterson AFB

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  Dayton Public Schools

  Jan 1990 - Jan 1991

  Executive Assistant

  Worked for the Director of the Severely Behaviorally Handicapped Program within the Special Ed department; managed and assigned 22 paraprofessionals throughout the district

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  The Reynolds and Reynolds Company

  Jan 1991 - Jan 1992

  Admin Assistant, Legal Dept.

  Worked for General Counsel and Secretary, maintained employee stock options

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  Wright State University

  Aug 1997 - May 1998

  English Composition Instructor

  Taught ENG 101 and ENG 102

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  Write Angle Consulting, Inc.

  Jul 1998 - now

  Owner

  Small firm specializing in technical writing, editing, online help systems, web content, indie book publishing, corporate identity, research, instructional design, web content creation, training and software testing

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  Business Communications Consultants

  Jul 1998 - Aug 1999

  Personal Writing Coach

  Assisted in developing and implementing Independent Writing Program, teaching effective writing strategies and performing personal editing to executives from large companies including Hobart, BFGoodrich, and Iams; edited training publications

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  PQ Systems

  Jul 1998 - Oct 1998

  Contract Assistant Technical Writer

  Wrote the user guide for MEASUREspy for Windows

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  Deloitte

  Jul 1998 - Jul 1998

  Professional Development Instructor

  Contract instructor for professional development training sessions; designed coursework and conducted workshops geared for business professionals in MS Word, and Writing & Editing Skills

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  Ohio Department of Education and Workforce

  Jan 1999 - Mar 1999

  Contract Website Developer

  Employed on a contract basis to develop the Ohio Department of Education's Community School's website

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  Northrop Grumman

  Aug 1999 - May 2008

  Training & Technical Documentation

  Edited documentation for biometrics project; wrote and edited System Security Authorization Agreements (SSAAs) for multiple AF computer systems; created extensive online help systems; produced user manuals and other supporting documentation; trained new users worldwide (at all MAJCOMs) to use data collection software; assisted in developing applications, including beta testing, bug reporting, standardizations and peer reviews; conducted peer reviews for CMMI Level 5 project; hold current security clearance Show less

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  Stress Engineering Services, Inc.

  Dec 2004 - Dec 2008

  Contract Report Editor

  Employed on a contract basis to edit technical engineering reports for the pharmaceutical and forensics fields

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  Verso Corporation

  Jan 2006 - Jul 2009

  Contract Editor of Corporate Communications

  Edited corporate documents, including the Sustainable Development reports, corporate code of conduct, corporate identity standards, mill brochures, corporate calendar, executive bios, and Word and PowerPoint templates available on the company's intranet

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  PNC

  Jan 2006 - Apr 2008

  Senior Technical Writer

  Documented mortgage software processes, procedures and policies; created and maintained online help system; rewrote and reformatted product guides

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  EdVantages

  Nov 2006 - Sept 2011

  School Board Chair

  Chaired the Board of Directors for two charter schools, managed by EdVantages: Trotwood Prep & Fitness Academy and Springfield Prep & Fitness Academy

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  NCR Corporation

  May 2008 - Dec 2009

  Contract Change Mgmt/Communications Specialist

  Performed organizational change management and corporate communications duties; wrote and edited datasheets and brochures for NCR products; involved in both their continuous improvement and branding efforts; managed global employee suggestion program; authored the corporate writing style guide

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  PNC

  Dec 2009 - Oct 2012

  Managed the Response workstream for both the Foreclosure Lookback Complaint Review and Foreclosure Lookback File Review projects; was also responsible for administering the systems, documenting processes and procedures, and organizing training for both projects Documented policies, processes and procedures for Mortgage Core Servicing; designed and managed SharePoint automated approval workflows; interviewed, trained and managed a team of 23 technical writers; developed the Customer Service Call Center's WebHelp system via RoboHelp Developed the online help system for the Loan Origination/Point-of-Sale (LOS/POS) system for PNC Mortgage using Adobe RoboHelp.

  • Project Manager/Workstream Lead

    Aug 2011 - Oct 2012

  • Information Architect/Project Manager

    Jul 2010 - Aug 2011

  • Online Help Developer

    Dec 2009 - Jul 2010
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  PERFORMANCE ACADEMIES, LLC DBA EDVANTAGES, INC

  Sept 2011 - now

  School Board Director

  Serve on the Board of Directors of EdVantages/Performance Academies, a charter school management company that operates schools throughout Ohio.

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  Performance Academies

  Jul 2013 - Dec 2013

  Social Media & Web Content Contractor

  Managed web and social media content for all charter schools run by Performance Academies

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  Wright State University

  Jul 2013 - Dec 2013

  Adjunct Instructor

  Taught an online-only section of ENG3000: Business Writing during the Fall 2013 semester

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  OnLiten

  Jun 2014 - Jun 2016

  President

  Founder and President of OnLiten, an organization specializing in live online workshops and training videos. Offerings included fiction-writing workshops and videos conducted by the award-winning author and teacher, Katrina Kittle.

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  SPI TECHNOLOGIES LTD

  Jun 2015 - Jun 2017

  Contract Technical Language Editor

  Subcontracted through SPi Global to Elsevier Publishing to perform language edits of scientific and medical literature for a diverse selection of texts, including "Biology and Evolution of the Mexican Cavefish,"​ "Emotions, Technology, and Learning,"​ "Pass PACES: Essential Study Guide,"​ "Antimicrobial Food Packaging"​ and "Time-Frequency Signal Analysis and Processing," among others.

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  Cameron Productions Inc.

  Oct 2015 - Apr 2019

  Social Media Director

  Managed social media channels for best-selling author W. Bruce Cameron, helping to promote his books, including A Dog's Purpose and the Universal Pictures film of the same name; created content for social media; developed and fostered relationships to strengthen the brand; worked with Universal Pictures to plan advance benefit screenings; developed infographics and quick references

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  ContempoRoast Coffee & Roastery

  Aug 2021 - now

  Owner

  I own a family-run coffee shop and roastery in Centerville, Ohio with my son. We sell our ethically sourced, roasted coffee beans and other products in the shop and online.

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  Intellovations, LLC

  Oct 2022 - now

  Contract Technical Editor

  Edit and format white papers