Josh Blanc

Experience

• 

  Tennis Warehouse

  Feb 2009 - Feb 2011

  Aisle Manager

  Enter stock information into computer system.Restock merchandise.Assisted employees find missing product.

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  Running Warehouse

  Feb 2011 - Jun 2011

  Order Processor

  Reviewed & processed customer orders.Followed up with customers by phone & email.Problem-solve decline credit on orders.

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  Conversio Health

  Jan 2012 - Sept 2014

  I worked as a Senior Trainer for Conversio Health. My time was spent training Customer Service Representatives via high-level PowerPoint presentations, interactive workshops, and hands on/one-on-one training. The CSRs were responsible for connecting patients for their scheduled refills and following up with doctor's offices in order to obtain updated patient prescriptions. Training would, in addition to learning the internal CRM platform, also involve education on patient care and following Medicare/HIPPA guidelines. Show less

  • Senior Trainer

    Aug 2012 - Sept 2014

  • Patient Care Coordinator

    Jan 2012 - Jan 2014
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  Shopatron

  Nov 2014 - Jan 2015

  Customer Service Representative
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  Mindbody

  Feb 2015 - Mar 2020

  Communicating with high volume clients to reach their business goals and utilize their software to the fullest extent.

  • Customer Success Manager II

    May 2017 - Mar 2020

  • Onboarding Specialist

    Feb 2015 - May 2017
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  Postal

  Mar 2020 - Dec 2020

  Technical Account Manager/Customer Success Manager

  Postal.io is an integrated direct mail platform for sales and marketing teams that leverages machine learning to automate and optimize the creation, delivery, and reporting of personalized physical assets in the sales process. The system can easily integrate with existing CRM systems, Sales and Marketing Automation Platforms, or can be used independently.Postal.io is a venture-backed startup, lead by a nationally recognized founding team with multiple successful $mm exits. We are based in beautiful San Luis Obispo within walking/biking distance to restaurants, SLO airport, wineries, and athletic clubs. People are our #1 priority, customers, employees, and partners.My time with Postal was spent Onboarding, Training, and Supporting new clients to the platform. Worked closely with Account Executives to determine Champions, Power Users, Influencers and decision makers to learn about companies use cases and determine plan for roll out to specific teams/organizations. Additionally spent time requesting NPS and product feedback from early adopters in order to collaborate with the Product Team to refine the platform. Show less

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  Service Objects

  Jan 2021 - Sept 2021

  Sr. Customer Success Specialist for Service Objects

  Industry Expertise. Since 2001, we focus exclusively on global contact and customer data verification while constantly evolving to meet our customers’ needs and support new technologies. Accurate Data. Our data quality team is dedicated to the endless pursuit of genuine, accurate and up-to-date data for our services. Uptime Guarantee. We proudly stand behind our 99.999% uptime guarantee with the industry’s only financially backed Service Level Agreement. Bank Grade Security. Our data centers are protected by five layers of security and constantly monitored and actively managed from a data security and performance perspective. Customer Service Above All. One of our core values is to provide fanatical customer support - 24/7/365.Currently working with new and existing customers on determining usage volume, renewals and upgrades. Show less

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  VelocityEHS

  Sept 2021 - Jun 2023

  Customer Success Manager

  VelocityEHS delivers best-in-class EHS & ESG performance to help global leaders achieve Operational Excellence.

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  Boulevard

  Jun 2023 - now

  Customer Success Manager