(CAPM) Karabo Tau

Experience

• 

  Richfield Graduate Institute of Technology

  May 2019 - Jun 2019

  Volunteer Staff

  Volunteer: Information Technology TechnicalSupport

• 

  TSHWANE CHILD WELFARE

  Jul 2019 - Aug 2019

  Volunteer: Business Analysis Project

  Volunteer: Business Analysis Project for school purposes.

• 

  MetroWired (Pty) Ltd

  Sept 2020 - Nov 2024

  • Planning , Coordinating , and overseeing operations on company projects. • Assisting with timeline development • Ensure production is on schedule • Provide supervision from start to finish, and offer guidance to improve progress • Installing and configuring Avaya desk phones and maintaining Telephony systems. • Resolving Avaya software and hardware issues. • Provide technical support such as troubleshooting, navigation, and system upgrades.• Duties included being a team leader for installation and configuration of Avaya desk phones.• Customer care and on boarding• Logging service request and incident calls using Zendesk

  • Project Manager

    Jul 2022 - Nov 2024

  • Information Technology Support Specialist

    Sept 2020 - Jul 2022
• 

  Co-Operative Computing

  Oct 2024 - now

  Project Manager