Anastasija Vorobjova

Experience

• 

  Amber Studios

  Oct 2019 - Aug 2020

  Shift Manager

  The main duty is to deal with human, hardware and software related cases. Keep in touch with customers and licensee. Coordinate and manage the staff working during the shift. Create and manage shift schedules for employees, taking into account factors such as workload, peak hours, and employee availability. Train new employees and provide ongoing training for existing staff to ensure they are familiar with their responsibilities and can perform their tasks effectively.

• 

  Evolution

  May 2021 - now

  The Service Support Specialist ensures the smooth operation of gaming tables, resolves technical issues, addresses game irregularities.- Ensure that all live stream operations work without interruptions and irregularities- Handle all real-time incidents related to the following components of operations: hardware, software and connection- Create shift reports- Game outcome recalculations and corrections- Cross-department communication, collaboration and meetings Present online streaming games in English. Communicate with players, informing them about game rules and specific. Follow procedures and professional communication guidelines.

  • Technical Documentation Engineer

    Sept 2024 - now

  • Junior Risk Analyst

    Mar 2024 - Sept 2024

  • Service Support Specialist

    May 2022 - Mar 2024

  • Game presenter

    May 2021 - May 2022
• 

  Biedrība "Latvijas Bērniem ar Kustību Traucējumiem"

  May 2023 - now

  Brīvprātīgais- medicīnas fizikālo tehnoloģiju inženiera asistente