Jenny K. Brown

Experience

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  Walt Disney World

  Jul 1998 - Feb 1999

  PARADE/SHOW PERFORMER

  I performed in parades and shows at Magic Kingdom. Also worked retail part-time at the World of Disney store - the largest Disney store in the world.

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  Charlotte Blume School of Performing Arts

  Mar 1999 - Mar 2000

  DANCE INSTRUCTOR/ADMIN ASST

  I taught Ballet, Tap, Jazz, and Tumbling to ages 3-adult. Additionally, I served as an assistant to the owner by performing bookkeeping and other clerical tasks.

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  Dollywood Theme Park

  Mar 2000 - Dec 2002

  PERFORMER & DANCE CAPTAIN

  I performed in shows at the Pines Theatre for three seasons. I had the privilege of serving as Dance Captain for 3 shows, and as Dance Captain, I was responsible for maintaining the show integrity through coaching/feedback and "brush-up" rehearsals. I also had to lead rearranging roles in the show when performers were absent.Most Notable Accomplishment:Providing voiceover characters for various rides, shows, and attractions at Dollywood and Dolly's Splash County

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  National Fitness Center Corporate Office

  Apr 2003 - Sept 2008

  PROGRAM DIRECTOR

  Accomplishments include:-Key leader in growing the company from 3 to 13 locations, including consulting on building plans, recruiting and training new teams, and launching the grand openings-Developed full-scale kids programming and membership, providing a competitive edge in the market for family fitness-Creation and implementation of a Summer Day Camp program for ages 5-12 years-Creation and implementation of an Aquatics program, including swim lessons for all ages and a competitive swim team-Creation and implementation of a marketing plan and budget-Expanded community presence, including partnership with many nonprofits (most notable: our Race for the Cure team in 2007 had 70+ team members and raised over $10,000; I served as team captain)-Learned a great deal about sales techniques and coaching strategies during this time, both from an excellent mentor as well as attending several national conventions and workshops Show less

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  Bath & Body Works

  Oct 2008 - May 2011

  CO-MANAGER

  Accomplishments include:-Increased sales by 13% over the first year (during the recession of 2008)-Improved employee engagement through better training and communication, leading to higher retention of associates-Streamlining the floorset planning and execution process, consistently achieving target labor goals-Expanding our recruitment strategies within the Knoxville market to include contact with school career centers, job fairs, etc-Enhancing our presence within our mall community to grow more consistent sales Show less

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  Troutdale Kitchens

  May 2011 - Aug 2012

  MARKETING DIRECTOR

  Accomplishments include:-Creation and implementation of a marketing plan and budget-Design and execution of a collector's edition of Troutdale's "chefs' favorites" recipes-Facilitated an overhaul and re-design of the Troutdale Kitchens' website-Created and executed a Customer Service workshop for the team members of the restaurants

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  Chick-fil-A Bristol

  Sept 2013 - May 2022

  Accomplishments include:-Coached team towards 2 Corporate Awards in 2019 (“Guardian of the Brand” for achieving “Elite” Food Safety status and “Symbol of Excellence” for achieving a sales increase of 18%+ over the previous year)-Decreased turnover by 34% 2018-19, and decreased again by another 20% 2019-20, resulting in only 50% turnover (down from 103% in 2018). NOTE: Average turnover for the chain is 85%.-Improved retention by 20% 2018-19, and again by 10% 2019-20, resulting in retention rate of 64% (up from 49% in 2018). NOTE: Average retention for the chain is 55%.-Assisted in creating and implementing a full benefits package, which includes health/life insurance, paid vacation, a retirement plan, and additional fringe benefits.-Created a training plan for onboarding and training front-of-house and back-of-house team members, as well as cross-training current team members -Created a unified orientation and onboarding process for all team members that gives an adequate overview of company culture and values, recipe for customer service, and training on restaurant safety & security - Created a system for certifying a team of Trainers to assist with onboarding new team members in various roles, as well as assist with ongoing development of current team members - Developed a system for screening and hiring applicants that includes weekly open interviews, 3-interview process, reference checks, and a drug screen and background check Show less Accomplishments include:-Coached team towards highest profit margin in 2015 (and still to date) in the history of this Operator at this location- Doubling sales growth within first year of service; maintaining a 7% sales increase for the second year-Catering Sales increase of 20% for 2 years-Design and implementation of Leadership Development program-Design and implementation of Employee Review/Evaluation process-Streamlined Catering processes-Development of a Marketing Team-Facilitated creation of Strategic Business Plan-Facilitated creation of Marketing Plan and Budget Show less

  • HR Director

    Oct 2017 - May 2022

  • Leadership Development Coach

    Jul 2014 - May 2022

  • Director Of Marketing And Development

    Sept 2013 - Jan 2016
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  Kinetic Performance Coaching

  Aug 2015 - Jun 2020

  Owner, Business and Life Coach

  Drawing from over 20 years of supporting small business owners and working for corporate giants such as Walt Disney World, Dollywood, Bath & Body Works, and Chick-fil-A, I have an extensive toolbox of skills for coaching and developing teams from leadership through front-line team members. My specialty is coaching leaders - teaching leaders how to effectively communicate and coach their respective teams, as well as how to grow and develop talent under them. I coach business owners and leadership teams on strategic planning, employee engagement, performance management, and creative marketing plans.These coaching strategies and processes are accomplished through one-on-one coaching sessions, team coaching sessions, and workshops. Show less

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  RentInBristol.com

  Jan 2016 - now

  Co-Owner, Property Manager

  Maintaining the administrative end of our 60+ rental properties in Bristol TN/VA. Accomplishments include:-Created RentInBristol.com website-Created all forms and documentation for the rentals, and implemented a digital-signing process-Implemented a digital payment system

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  The Addington Agency

  Jan 2025 - now

  Real Estate Agent