Joshua Spaugh

Experience

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  McDonald's

  Jul 2015 - May 2017

  Cashier

  •Inputting customer orders into the store POS system•Making correct change and following store policies on coupons and gift cards•Greeting customers and making them feel welcome as they enter the store•Communicating customer complaints directly to management and attempt to resolve them•Keeping your designated work area clean at all times

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  Venezia Italian Restaurant

  Jun 2017 - Mar 2018

  Assistant Manager

  • Managed various employees at different skill levels to facilitate advancement in the workplace• Implemented new policies and trained new employees• Discharged administrative duties in an effective and timely manner• Resolved internal and external conflicts with multiple strategies and individualized action plans • Conducted interviews and hired/ fired employees• Created schedule• Conducted staff meetings

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  Healthcare Services Group, Inc

  Aug 2018 - Jul 2019

  Dietary Aide

  • Prepare meals, snacks, and beverages following specific procedures• Make sure that residents dietary needs are met and ensure that food safety practices are being followed• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning• Take inventory of kitchen supplies and nonperishable food items

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  FEMA, Americorps NCCC

  Jul 2019 - May 2020

  Public Assitance Specialist

  Public Assistance Specialist provides the support for debris removal, emergency protective measures, and the repair, replacement, or restoration of disaster-damaged, and publicly owned facilities. They also encourage the protection of these damaged facilities from future events by providing for hazard mitigation measures during the recovery process.

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  Lowes Foods

  May 2020 - Jul 2021

  Personal Shopper

  Cashier•Accurately scan customers items to ensure proper recording of sales•Accurately handle all monies and tender to ensure proper accounting of the guest transaction•Conduct department inventory•Works well with co-workers and supervisors•Maintain cash control and ringing procedures to eliminate shrinkPersonal Shopper•Utilize Shopperkit software to shop guest order•Record and communicate order variances to guest•Perform maintenance on hardware and software•Communicate any service issues with the call center and store management •Conduct in-store promotion of the program•Assist in marketing to the communityDeli Clerk•Provide polite, friendly greetings and interactions with all guest•Maintain product level, quality, and freshness•Maintain sanitation standards in the cooler, freezer, prep area, and sales area•Communicate customer request to the management•Keep supply area neat, clean, and tidy at all times Show less

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  J Butlers Bar & Grille

  Aug 2021 - now

  Bartender

  BartenderAble to complete multiple customer orders in a timely manner Accurately handle all cash and credit card tenders from bar and takeout Comprehensive knowledge of restaurant alcoholic beverage selectionServerMarketed multiple in-house promotions to customerCollaborated with other coworkers to ensure customer satisfactionInput customers' orders into the restaurant POS system HostUses floor plan to seat customersAnswered phone and input customer's orders into the restaurant POS systemMaintained a clean dining room, patio, and bathroom Show less