Aniqa Ahmed

Experience

• 

  Pakistan International Airlines

  Jun 2016 - Jul 2016

  Intern

  During my internship at PIA, I was shown different parts of avionics department i.e. electrical, instrumentation, safety, radio overhaul and base maintenance (isphani hanger) in which I observed testing and repairing of various machines. At the end of internship I submitted the report stating my learnings.

• 

  Afiniti

  Jan 2018 - Dec 2021

  - Ensure revenue targets are consistently met and 98% uptime is maintained, protecting the organization’s revenue- Fulfill client requests, resolve application and performance irregularities, all within committed SLAs- Perform comprehensive root cause analysis to guide operational measures for future mitigation- Create and maintain comprehensive project documentation, and report project health and timelines to leadership- Manage and resolve AI-product, telephony, database, infrastructure, and network-related issues at the customer end; ensure timely resolution with transparent communication- Collaborate with technical and engineering teams to address production issues, support clients through internal processes for smooth project deployments and operations- Identify, troubleshoot, and analyze production issues via historical database records (SQL), and derive meaningful insights using Python and MySQL- Manage and execute ad hoc reporting requirements, analytics, and root cause analyses, and communicate findings to stakeholders and business leaders- Familiarity with Oracle Linux and DevOps Containers/dockers Show less - Provided initial assessment of urgency and business impact on all support helpline calls and emails - Analyzed recurring production issues; highlighted areas of improvement to ensure optimal systems performance with least impact to revenue- Account Lead: analyzed documentation and technical acumen of support personnel; shared feedback & conducted training sessions- Worked cross-functionally with AI, ETL, infrastructure, DevOps and network team in research, diagnose and then mitigating issues identified- Performed quarterly analytics on software and system performance, outage and revenue data to extract macro-scale key learning - Tracked and managed projects of automation and continual improvement initiatives- Performed initial troubleshooting using SQL to identify the root cause of incidents by systematically eliminating possible causes Show less

  • Senior Production Engineer | Senior Software Engineer | Regional Manager - UK

    Feb 2021 - Dec 2021

  • Production Analyst

    Jan 2018 - Jan 2021
• 

  Careem

  Jan 2022 - now

  Global Lead Experience

  -Enhance customer experience by analyzing and optimizing technical processes, leveraging data-driven insights to improve service efficiency and user satisfaction.-Utilize SQL, Redash, and Python to analyze large datasets, build automation pipelines, and create interactive dashboards that drive operational efficiency and continuous improvement.-Manage and optimize financial data pipelines for payments, earnings, and incentive structures, ensuring accuracy while designing performance-driven compensation models.-Collaborate with product, engineering, and operations teams to identify technical inefficiencies, implement scalable solutions, and enhance both customer and captain experiences.-Provide advanced troubleshooting and technical support to internal stakeholders, resolving complex issues and ensuring seamless integration between platforms and business systems.-Develop interactive visualizations and reports (Excel, Tableau, Python, PowerPoint) to track performance trends, identify key improvement areas, and support strategic decision-making.-Report KPIs to leadership, providing actionable insights for operational optimization, platform reliability, and business growth.-Lead and coordinate multi-regional teams, designing and implementing scalable data models, process automation, and technical solutions that support long-term objectives. Show less