Ray Constantine

Experience

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  Pearson

  May 2009 - Sept 2024

  Provided CRM technical support and enablement for 300+ sales representatives to ensure smooth adoption and usage. Managed end-to-end CRM improvements, focusing on workflow optimization and data accuracy. Developed Salesforce dashboards and reports for both reps and executives, primarily around pipeline management. Additionally, collaborated with teams to enhance efficiency and acted as main contact for CRM support and troubleshooting.• Identified and delivered end-to-end enhancements to improve CRM user experience, streamlining processes for opportunity cloning, sales dialer, sales cadences, and special pricing approvals.• Integrated Gong with Salesforce CRM, enabling AI-driven summaries of sales calls that provided valuable feedback and coaching data for improved performance.• Developed digital sampling process for Pearson Sales Reps, establishing integrations with 3rd-party resellers such as VitalSource and Red Shelf to enhance product access.• Created standardized Salesforce dashboards and reporting tools for executives and sales reps, improving visibility and data-driven decision-making.• Conducted user acceptance testing (UAT) for system upgrades, ensuring usability and satisfaction met end-user requirements.• Collaborated with Sales Enablement team to develop best practices and training materials for campus visits and post-visit activities, enhancing overall sales effectiveness. Show less Led system design, development, testing, and solution implementation while providing business and subject matter expertise to ensure effective operations for a large user base.• Resolved system issues for a sales team of 300+ users by serving as L1 admin and collaborating with support teams on complex situations.• Reduced order error rates from 12% to 0.08% by leading cross-functional Tiger teams during the integration of Oracle as the Master Data Management system.• Piloted new tablets for a sales force of 500+ employees as the lead beta tester for the transition to Google Cloud, providing feedback and recommendations for enhanced business use. Show less IDEATE. Develop digital product models to adapt to industry/user migration to digital education vs. print. Help drive digital transition and software enhancements that address new and unforeseen business challengesLAUNCH. Develop 175 online stores across the US to give students and professional’s digital channels of buying textbooks that are not available or overpriced in brick and mortar bookstores. Sales recognized over 5 years: $2.5 millionCOLLABORATE. Establish cross-organizational guidelines and product setup rules to continually adapt to varying target audience needs, preferences, and user behaviors. Restructure and accelerate retail market production and release schedules to remain competitive and meet consumer demand (vs. the educational market which tends to be more lax and predictable)SHARE. Relay best practices and create workflows for end-users when new product initiatives are introduced. Ensure product information is consistent and accurate so Sales reps can communicate, sell, and drive revenue effectivelyMANAGE. Foster growth of direct report Show less

  • North America Sr Sales Operations Manager

    Nov 2017 - Sept 2024

  • North America Sales Operations Manager

    Sept 2015 - Nov 2017

  • Product Information Manager

    May 2009 - Sept 2015
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  True Brands

  Jan 2025 - now

  Sales Operations Specialist