Denise Richardson

Experience

• 

  Wachovia Bank

  Apr 1997 - Jun 2007

  Teller Manager
• 

  SunTrust Bank

  Jan 2007 - Jan 2011

  Teller Coordinator

  • Proficient in operational procedures, bank policies and product disclosures • Work closely with all branch teammates to achieve and exceed all sales and service goals.• Assist teammates with achieving and maintaining all operational requirements; • Proficient in the scheduling to fulfill staffing requirements• On-spot and shadow coaching sessions for improved Operations, service and sales• Complete operational functions.• Train and coach in operational policies to avoid loss and increase production• Assist teammates in creating a productive relationship with other departments and job duties.• Assists in maintaining corporate, branch, and quarterly goals.• Providing superior customer service; through listening to customers, anticipating their needs, • Responsible for conducting interviews of and hiring new staff members and conducting mid and end of year reviews• ensures that all employees are trained to ensure achievement of sales and service goals • Responsible for decision making.• Responsible for monthly and quarterly surprise audits Show less

• 

  JPMorgan Chase & Co.

  Jan 2011 - Jun 2014

  Assistant Branch Manager

  • Proficient in operational procedures, bank policies and product disclosures • Work closely with all branch teammates to achieve and exceed all sales and service goals.• Assist teammates with achieving and maintaining all operational requirements; • Proficient in the scheduling to fulfill staffing requirements• On-spot and shadow coaching sessions for improved Operations, service and sales• Complete operational functions.• Train and coach in operational policies to avoid loss and increase production• Assist teammates in creating a productive relationship with other departments and job duties.• Assists in maintaining corporate, branch, and quarterly goals.• Providing superior customer service; through listening to customers, anticipating their needs, • Responsible for conducting interviews of and hiring new staff members and conducting mid and end of year reviews• ensures that all employees are trained to ensure achievement of sales and service goals • Responsible for decision making.• Responsible for monthly and quarterly surprise audits Show less

• 

  Appen

  Jun 2014 - Jan 2016

  Private Consultant
• 

  Carden Beach Condominium Association

  Aug 2016 - Feb 2022

  Property Manage Carden Beach Condo
• 

  Shay Enterprises, LLC

  Jan 2017 - Sept 2021

  Business Owner
• 

  Ground Professionals

  Mar 2022 - now

  Office Manager