Joseph James

Experience

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  TRI State Alarm

  Jun 2004 - Aug 2006

  Technical Support Representative

  • Offer the TRI State Alarm Secure alarm system and products set to all new and inbound customers that call into the center.• Answer an average of 150-175 inbound calls per eight-hour shift. • Provide solutions to customer or escalate as needed.• Process and update customer accounts

• 

  Daimler Chrysler Financial

  Jun 2006 - Aug 2009

  Collection Adjuster

  • Handled inbound and outgoing calls; responded to customer concerns and collections.• Worked dialer on low, transition and medium accounts• Managed high risk accounts; worked with credit bureaus to update customer accounts• Applied knowledge of Fair Debt Collection Practice Act• Manage upset customers, conflicts and challenging situations • Deliver outstanding service, exceed expectations and build long-term loyalty

• 

  Vision Quest New Direction

  Jun 2009 - Aug 2010

  • Build rapport, listen, clarify and manage conversational and group work flow• Have daily crises circles and monthly family counseling sessions• Council youth in corrective behaviors and decisions making• Work in teams and in a self-directed environment • Keep all youth safe when transported• Process juvenile records• Manage all vehicles safety regulations• Order and distribute materials needed in the facility• Interface daily with internal staff in transport, field services, facility management and operations

  • Senior Counselor

    Jun 2009 - Aug 2010

  • Transportation Supervisor/warehouse manager

    Jun 2009 - Aug 2010
• 

  Devereux Adult Service

  Feb 2011 - now

  Direct Support Professional

  • Mentor/train both new and established employees.• Provide constant supervision of residents• Managed assigned caseload 12 residents.• Remove means for self-harm and assault on others.• Provide individual, group and family counseling sessions