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Leyre Fernandez

Leyre Fernandez

Youth Support Teacher

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location of Leyre FernandezUnited Kingdom

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  • Timeline

  • About me

    Resource Coordinator at Pragmatiq

  • Education

    • Praxedes Mateo Sagasta

      2016 - 2018
      International Baccalaureate Business and Economics

      Activities and Societies: Alongside the Diploma Programme, students must complete a CAS program. This CAS program includes documented evidence of participating in various experiences of Creativity, Activity, and Service which enables students to enhance their personal and interpersonal development. I leave my CAS portfolio in case is someone is curious. The portfolio is in both Spanish and English. During this two-year period, I studied a double Baccalaureate degree of International Baccalaureate (IB) as well as the Spanish Baccalaureate. The amount of work from both diplomas taught me the importance of being self-managed and organized as well as to be able to work efficiently against the clock. Key modules: Economics; Maths; Business; Philosophy, English; French. Spanish; and Biology.

    • Robert Gordon University

      2018 - 2022
      Bachelor's degree Management with Marketing 1st Class Honours

      Digital Business, Management Accounting; Economics; People Management; Marketing; Digital Media and Platforms, Consumer behaviour, Business Law, Project Management

    • City, University of London

      2024 - 2026
      Master of Science - MS Human Computer Interaction Design

    • Saxion University of Applied Sciences

      2019 - 2020
      Exchange programme International Business

      Completed International Business exchange program at Saxion University of Applied Science (Enschede, The Netherlands). During this time I had the opportunity to undertake subjects like Market Research; Information skills; European & International Law as well as getting a taste of the Dutch language and culture.

  • Experience

    • Red Cross Youth

      Oct 2016 - Jan 2018
      Youth Support Teacher

      • Worked with young students (8-14yo) with disabilities by assisting them in their school assignments • Planned and delivered extracurricular activities aimed at enhancing their learning experience and fostering social development

    • Robert Gordon University

      Sept 2018 - Jul 2022
      BA (Hons) Management & Marketing student

      • Achieved a 1st Class Honours• Key Modules: Digital Business, Consumer Psychology, UX Platforms, International Branding & Project Management

    • ZARA HOME

      Apr 2019 - Sept 2019
      Sales | Stockroom Assistant

      • Provided tailored product and technical recommendations based on individual needs and capabilities. Addressed customers concerns and complaints promptly• Managed cash and self-checkout tills to support customer transactions and ensure an accurate cash balance at the end of each shift

    • Saxion University of Applied Sciences

      Aug 2019 - Feb 2020
      International Market Research Exchange student

    • Microsoft

      Jun 2020 - Sept 2021

      • Managed resource staffing of projects for the Azure Cloud & AI teams, providing weekly capacity reports to Delivery Managers and teams, alongside project timelines and any escalations.• Created and managed PowerBi reporting tools for resource identification and skill gap analysis, presenting findings to other resource managers across EMEA.Outcome: Improved communications between Delivery Managers and Resource Managers, facilitating timely and efficient resource allocation across projects in the UK, across EMEA and worldwide. Show less

      • Resource Coordinator in Azure Cloud & AI

        Jun 2020 - Sept 2021

      • Communication Lead for EduConnect 101 Team

        Jun 2020 - Sept 2021

    • Capgemini Invent

      Jan 2023 - Apr 2024

      • Worked with the Applied Innovation Exchange (AIE) team, Capgemini’s innovation hub, to revamp a bee rewilding impact tool, aiming to improve user engagement and boost the brand's visibility.• Carried out qualitative research, developed user personas and customer journeys, and crafted wireframes for quick testing.• Authored a blog about Pollenize's rewilding tool, featured on the AIE Medium page, generating over 400+ impressions and achieving the highest engagement on the blog.Outcome: A significant increase in user engagement and widespread adoption of the bee rewilding app.Stretch project: Led an internal project aimed at reshaping a security-awareness SharePoint site, conducting a research plan involving user interviews to develop customer journeys and card sorting and tree testing exercises to develop and refine the site’s information architecture and taxonomy. Show less

      • Associate Business Analyst

        Jun 2023 - Apr 2024

      • Associate User Researcher

        Jan 2023 - Jun 2023

    • Apple

      May 2024 - Dec 2024
      Product Specialist

    • Pragmatiq

      Dec 2024 - now
      Resource Coordinator at Pragmatiq

      Pragmatiq is a Microsoft Partner specialising in designing and developing bespoke solutions for businesses, leveraging Microsoft Dynamics 365 and the Power Platform.As Resource Co-Ordinator, my key responsibilities include ensuring the effective allocation and scheduling of resources to support the successful delivery of projects and optimising utilisation.

  • Licenses & Certifications

    • Intercultural communication course

      FutureLearn
      Jan 2017

    • Professional Scrum Master™ I (PSM I)

      Scrum.org
      Apr 2023
      View certificate certificate

    • MTA: Introduction to Programming Using HTML and CSS - Certified 2021

      Microsoft
      Jun 2021
      View certificate certificate

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Mar 2021
      View certificate certificate

    • Prosci Change Management Fundamentals

      Prosci
      Sept 2020

    • Microsoft 365 Certified: Fundamentals

      Microsoft
      Apr 2021
      View certificate certificate

    • Diplôme d'études en langue française

      Centre international d'études pédagogiques (CIEP)
      May 2017

    • Accessibility in Action

      Microsoft
      Aug 2020
      View certificate certificate

    • Diploma Programme in Business and Economics

      International Baccalaureate

    • Introduction to bookkeeping and accounting, product, services and branding online course

      The Open University
      Jan 2017