Steffie Verheyen

Experience

• 

  Unilever

  Jul 2006 - Aug 2010

  Summer Internship

  2010 August: Assist Customer Development Team (Carrefour)2009 July: Assortment Analysis for Customer Development Team (Colruyt)2009 August - September: Assistant Customer Development Team (Carrefour)2008 July - September: Assistant Customer Development Team (Carrefour)2007 July: Assistant Marketing Ice Cream Team2007 August: Assistant Customer Development Team (Carrefour)2006 July - August: Assistant Customer Development Team (Carrefour)

• 

  The Boston Consulting Group

  Feb 2008 - Feb 2008

  BCG Strategy Cup: Finalist

  The BCG Strategy Cup is a business competition among teams from top Belgian universities. Different team are challenged and coached to solve a real-life business problem and convince the BCG consultants of their recommendation.

• 

  Atos

  Oct 2013 - now

  Responsible for a dynamic team of pre-sales professionals that are providing solutions and proposals to our customers, therewith securing the future of our company.Tasks include:• Development of a stable, talented, successful and motivated presales team and presales approach.• People management and coaching of the team ensuring retention, motivation, job satisfaction and team spirit. Attract, recruit and retain talent.• Prepare personal development plans and reviews for staff• Participate in deal qualification and prioritizing. Participate in proposal review.• Resource allocation on deals, balancing the right skill mix to win the deal and a good work-life balance for the team.• Partner with the sales organization to effectively develop and execute account plans addressing customer objectives and challenges.• Provide accurate and timely forecasts of revenue, cost, resource needs, … • Ensuring achievement of monthly, quarterly and semi-annual sales targets and management-based objectivesFrom February 2019 until July 2021, I performed this rolel for the Infrastructure & Data Management (IDM) division. Since July 2021 I am focussing on our customer Flemish Governement. Show less • Leads and opportunities: create, identify and respond to opportunities for providing products and services to the client, liaising with those responsible in own organization. Recommend products and services that will help the customer to achieve its business objectives.• Planning and resourcing for expected business: enable own management to plan and resource the business it expects to achieve with the customer.• Relationship building: identify key staff in the client organization and build relationships with them. Introduce colleagues to client, where appropriate.• Negotiation: negotiates with customer representatives on both technical and commercial issues to reach a mutually acceptable situation.• Customer satisfaction: review the level of customer satisfaction at regular intervals. Respond to customer queries and complaints. Ensure that, when necessary, corrective action is taken by own organization and the customer. Encourages customer to take part in the continuous improvement of the products and services supplied to them.• Advising customer on usage: encourage change in the customer’s use of the products and services supplied, to increase the benefits it obtains from them and supports customer retention.• Build client knowledge: build client knowledge focused on client issues.• Policies & procedures: checks sales proposals in accordance with own organization’s sales policies and procedures.• Planning and budgeting by the customer for Atos services: enable the management of the customer to plan and budget for planned new and enhanced products and services.• Financial management: overall responsibility for the financials aspects of the contract. Prepare the monthly invoice in accordance to the contract. Monitor the timely payment by customer. Show less The goal of the Bid Factory is to respond to demand requests from existing customers, within SLA, with sufficiently high quality. To achieve this, the Bid Factory works together with SDM’s and Change Stewards. There is also a direct link with the Solution team, for larger and more complex requests. Once the proposal is accepted by the customer, the Change and/or Project Management process is initiated.I am responsible for the daily coordination of the team. This involves:- People management - Provide guidance, instruction and direction- Monitor the results achieved and reporting on SLAs- Major incident and problems follow-up - Planning within the team - Point of contact for colleagues - Relationship with other parts of the organizationI also prepare the team to be able to handle larger and more complex requests in the future. Show less Management of the proposal project with respect to costs, time, and quality. The principal responsibilities are to:• lead, plan and control the proposal project• coordinate all aspects of the proposal project in accordance with the strategy defined• identify, obtain and manage all proposal project resources• forecast and monitor costs of the proposal project• report progress to management• obtain necessary approvals to proceed at milestones• set appearance, layout, language standards• periodically audit the quality of the proposal project deliverables• production of the physical proposal document• participate in proposal defence presentationsFrom September 2010 until July 2011, I performed this role for the market Manufacturing Industries (MI) for Siemens IT Solutions and Services (SIS). Since the acquisition of SIS by Atos, in July 2011, I performer this role for the service line Managed Services (MS). Show less The Juniors Group is the Global Personal Development program for young potentials and is the first stage within Atos Global Talent Management. It is a self-organized international network of creative and motivated colleagues working as an international and cross-functional team within Atos. The group combines personal development, training and networking with real project work and exposure to a multi-cultural working environment. Members are part of the Juniors Group for 2 years. The group meets 3 times per year. Between the meetings, we work on projects or in functions.Between my first meeting in Paris, and my second meeting in London, I was leading the Orga team. The Orga team organizes and coordinates all activities related to JG meetings and acts as the single point of contact for meeting topics.In London, my project idea (Revenue Assurance) was selected for execution. Between my second and my fourth meeting, I led a project team of 5 JG members. The project was closed during my fourth meeting in October 2014, in Bydgosczc (PL). After that, I was project member for the project called "Total Sales". I finished the program in June 2015. Show less

  • Head of End-2-End Demand Management

    Sept 2023 - now

  • Head of Presales and Architects

    Feb 2019 - now

  • Division Client Manager

    Oct 2015 - May 2019

  • Team leader for MS Bid Factory

    Jul 2014 - Dec 2015

  • Bid Manager

    Sept 2010 - Sept 2015

  • Member of the Juniors Group

    Oct 2013 - Jun 2015