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Vivek Naik

Vivek Naik

HR Analyst

Followers of Vivek Naik2000 followers
location of Vivek NaikPune, Maharashtra, India

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  • Timeline

  • Skills

    Human resources
    Performance management
    Team management
    Vendor management
    Hris
    Talent management
    Peoplesoft
    Payroll
    Recruiting
    Team leadership
    Hro
    Hr application
    Employee engagement
    Training
    Change management
    Employee benefits
    Onboarding
    Process improvement
    Employee relations
    Crm
    Human resources information systems
    Customer relationship management
    Hr transformation
    Analysis
    Offer letter management
    Re hire check
    Nepotism check
    Bacc check

  • About me

    A dynamic professional and specialization in Human Resources with over 10 years of experience in Operations, Team Handling and Coordination with Cross functional teams, Quality Management, Escalation Management,Excellent customer service providing HR services to global employees of Credit-Suisse. Manage budgets and support projects, Ensure service delivery as per agreed SLA and Standard Operating Procedure (SOP) by involving in reviewing the process, issue log and utilization Mitigate any potential risks (Operational, Financial, and Reputational) Manage stakeholders. Develop workforce to provide career path, keep attrition below target and generate high CSAT scores

  • Education

    • Sindhu Vidya Bhavan

      -
      Bachelor of Commerce (BCom) and  EPHRM (Executive Program in Human Resources from IIM Kolkata)

    • Sindhu Vidya Bhavan

      -

  • Experience

    • Wipro

      May 2008 - Sept 2011
      HR Analyst

      Handling general HR, Benefits and payroll related queriesApplication support for HR applications like MyPerformance Leave tracker, Mylearning

    • Credit Suisse

      Oct 2011 - now

      Current Role: Team Lead Credit Suisse HR OperationsHandling a team size of 6 people and supporting two regions APAC & EMEA: End to end case management, service, excellence, stake holder satisfaction, process improvement, issue analysis and resolution. Work with the Ops Training team to coach and help the production agents improve on Internal and external quality scores.  Working with the quality team to ensure 100% quality, outputs to increase the net satisfaction score across the process. Participate on the monthly SME and GSME calls and system improvements call Liaise up with APAC regional Benefits and Payroll SMES to streamline the vendor management for Hewitt and ADP Providing product updates in a timely manner to the production agents and check for retention of knowledge shared Liaise with IT to resolve technical bugs or errors Ensure excellence customer service is achieved. Drive consistency and accuracy to deliver on-time results Educate, plan and develop associates for better performance Show less

      • AVP HR Shared Services

        Oct 2011 - now

      • Case Lead HR Application Support

        Oct 2011 - now

  • Licenses & Certifications

    • EPHRM from IIM Calcutta

      Indian Institute of Management, Calcutta

  • Honors & Awards

    • Awarded to Vivek Naik
      Kaizen Lead Award Credit Suisse Nov 2014