Adam Chnok

Experience

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  DXC Technology

  Apr 2018 - now

  Processing of incidents and service requests initiated by customers via the self-service portal, by email or by phone.■ Creation of incidents and service requests on behalf of customers.■ Recategorize incidents by department and by category.■ Definition of priority for the resolution of incidents based on impact and emergency.■ Investigate and diagnose incidents and find solutions.■ Management of service requests to ensure that they are not the subject of a violation.■ Provide status upon request to customer service.■ Updating service requests.■ Work on incident and service request tasks.■ Move incidents and service requests to the next level of support, if necessaryManaging Service Level Agreements (SLAs) and delivering bespoke data insights to diverse clients. With a knack for gathering, analyzing, and interpreting data, I craft compelling reports and dashboards that drive informed decision-making. Collaborating closely with stakeholders, I ensure the accuracy, reliability, and alignment of reports with evolving client needs. My expertise in translating data into actionable insights enhances organizational efficiency and performance. Show less

  • Reporting Manager

    Mar 2023 - now

  • Service Desk Analyst

    Apr 2018 - Mar 2023
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  Eli Lilly and Company

  Apr 2018 - Dec 2018

  Service Desk Analyst
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  XPO Logistics, Inc.

  Jan 2019 - May 2021

  Service Desk Analyst
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  Roquette

  Jun 2020 - Aug 2020

  Service Desk Analyst
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  VINCI Construction

  May 2021 - Mar 2023

  Service Desk Analyst
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  Edenred

  Mar 2023 - now

  Reporting Manager
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  ADM Aéroports de Montréal

  Mar 2024 - now

  Reporting Manager