Sijan Malla

Experience

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  ULM Career Center

  Jan 2020 - Jul 2020

  Social Media Intern

  - Created various promotional posters, handbooks, and mockups and maintained social media handles for the ULM Career center.- Communicated efficiently in creating designs, managing events, and directing visitors during events.

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  University of Louisiana Monroe

  Jul 2020 - Dec 2022

  - Led a team of six help desk professionals, managing an average of 800 monthly service tickets in a dynamic IT helpdesk environment.- Created and deployed workstation images via FOG and set up virtual machines using VirtualBox.- Efficiently resolved computer, network, and printer issues across main campus and three satellite locations, accumulating 1800+ hours of tech support.- Updated and maintained procedural documentation, reducing average ticket resolution time from hours to 30 minutes.- Recognized as an "Excellent Employee" for consistently closing tickets and holding records for the highest daily and all-time ticket resolutions Show less

  • Undergraduate Teaching Assistant, Department of Computer Science

    Aug 2022 - Dec 2022

  • IT Support Technician

    Jul 2020 - Aug 2022
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  Nepalsese Student Association

  May 2021 - May 2022

  Webmaster

  - Maintained Heroku Deployment, Code changes, and Elections through the official website: www.nsaulm.com.

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  DXC Technology

  Jun 2022 - now

  - Led a team of 5 interns, led daily sprints, client interactions, training, and contributed to Spring Microservices and Angular Application, facilitating their successful rehire. - Led AWS Native CI/CD streamlining as an individual contributor, saving 50 dev hours, and optimizing automation and observability. - Restructured Django APIs, boosting speed and scalability with a 3x faster response time and enhanced flexibility. - Initiated the company's initial foray into AI capabilities using Azure Services, including OpenAI, Cognitive Search, React.js and Flask API, as an early innovation. Show less

  • Sr. Analyst III Software Engineering

    Jun 2023 - now

  • Undergraduate Solution Architect Intern

    Jun 2022 - May 2023
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  Price Waterhouse Coopers- PwC

  Oct 2023 - Mar 2024

  Software Engineering Consultant on Assignment at Meta

  - Developed and implemented data pipelines for real-time streaming analytics by leveraging proprietary internal tools. - Monitored and optimized processing time, establishing intermediate messaging queues and deploying cache lookup mechanisms to address missed events, backfill and efficiently handled timing issues. - Generated visibility into the data model and architecture by creating comprehensive diagrams. - Documented the Extract, Transform, Load (ETL) processes to ensure clarity and transparency. - Engineered an internal operational and intelligence dashboard using React, enabling the creation of dynamic, real-time visual insights for monitoring and optimizing operational processes. Show less