Olga Vlasenko

Experience

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  Platinum Concierge Services, LLC

  Jun 2013 - May 2015

  Customer Service Supervisor

  Marketing and Concierge ServiceResponsibilities:- Communication with VIP clients- Controlling the quality of operator responses- Setting goals and priorities of tasks, control over their implementation- Maintenance of planning and reporting documentation- Work in the CRM-system and IP-telephony

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  Ecopay Ukraine LLC, Kyiv, Ukraine

  Jun 2015 - Mar 2017

  Project Manager

  - Project management- Communication with suppliers and searching for new suppliers- Drawing up and following the budgets of projects- Organization of meetings with customers, partners, suppliers

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  SIA ECOPAY

  Mar 2017 - Aug 2020

  Project: Loyalty System is a platform that processes card holder's data and accumulates loyalty bonuses for users due to the activity of their cards. Users could redeem the earned bonuses for goods and services. Responsibilities: - Facilitation of Scrum ceremonies- Helping the Scrum Team focus on creating high-value increments- Helping PO with Product Backlog management- Collaboration with Third-party providers- Building a collaborative relationship with the customer, maintaining a working and at the same time friendly atmosphere in teams- Participate in requirements preparation and collaboration with the team and others to deliver high-quality solutions;- Project estimation, planning and risk management- Project activities control, time and efforts tracking, and status reporting- Problem-solving and root cause analysis, taking corrective and preventive actions- Drawing up and following the budgets of projects Show less Project: Loyalty System is a platform that processes card holder's data and accumulates loyalty bonuses for users due to the activity of their cards. Users could redeem the earned bonuses for goods and services. Responsibilities:- Led the development of the System from scratch- Worked closely with stakeholders to define and develop Product Backlog- Was responsible for building, refining and managing the priority of Product Backlog- Collaborated with the development team and translated Product strategy and vision to them- Problem-solving and root cause analysis, taking corrective and preventive actions- I was responsible for defining, monitoring and reporting product key performance indicators- Communication with third-party providers (VISA, CyberSource, kiwi.com, Stripe, Expedia, Rentalcars, iPay, etc) Show less

  • Project Manager / Product Manager

    Mar 2018 - Aug 2020

  • Product Manager

    Mar 2017 - Mar 2018
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  EventsWallet

  Oct 2020 - Jun 2021

  Project Manager / Product Manager
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  EPAM Systems

  Jun 2021 - now

  Product Manager

  Responsibilities:* Product management framework implementation for the product team* Mid- to Long-term roadmap management* Extracting common, platform-like product features* Preparing proposals and work packages definitions for upcoming opportunities* Coordinating the preparation of the delivery status for stakeholders* Preparing and running discovery workshops and interviews* Cross-stream coordination with respective Product Owners* Acting as a backup and support for the Delivery Manager and Product Owner* Supporting Product Owners during the per-stream backlog grooming* Supporting the Continuous Improvement within the team* Supporting UX designers and Product Owners with end-users interviews Show less