Sarah Durden

Experience

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  P&O Nedlloyd Logistics

  Jun 2004 - Aug 2004

  System Tester

  Testing new company software before roll out to the whole department, highlighting risks or software issues. Assisting with data migration from the previous software. Additional general office support.

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  Countrywide Plc

  Jul 2007 - Feb 2010

  Accounts Clerk

  • High interest account transfers and reconciliation• Processing invoices/payments and fixing account errors• Managing client information• System reporting Other: Training employees from local, national and India-based offices during company restructuring.

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  Capita

  Feb 2010 - Nov 2011

  HRIS / Payroll

  Various short term contracts with teams in Essex:• Processing purchase orders/invoices• Internal payroll• Assisting with presentations and courses• Recruitment / induction of new staff (interviews, references, DBS clearance)• Database management• Sourcing and reporting on data from events (e.g. attendee engagement).

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  Bath & North East Somerset Council

  Nov 2011 - May 2014

  Finance Officer

  • I managed CHC (government funded) client accounts: explaining financial information to clients, organisations, and members of other departments, solving account issues and processing invoices and payments.• I trained new staff and assisted with the induction process during a department restructure. Other duties involved client correspondence, updating client records and managing office supplies.

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  Scholary

  May 2014 - May 2015

  Marketing & Projects

  • I completed several projects for the Scholary group ranging from the creation and management of automated marketing content and corporate social media items, researching and reporting on current issues in the education sector and sourcing and analysing data on KPIs such as sales, online membership and customer engagement.• Other: Ensuring compliance with UK policies, laws and regulations, the development of an employee handbook with current legislation, first point of contact advisory support for any HR issues, and creation of online adverts. Show less

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  Royal Bank of Scotland Business

  Jun 2015 - Jul 2016

  Business Operations Support Analyst - Control & Data

  Covering IT and data work for teams across the corporate banking division of the RBS group. • Management Information: Building MI dashboards, sourcing and analysing performance data, time study and process mapping to improve efficiency, creation of bi-weekly and ad hoc management reports, data cleansing, capacity planning, assisting with design, testing and implementation of custom software to track employee performance.• Systems Support: Providing second-line IT support for global users across the group, troubleshooting issues and creating, amending or stripping access to multiple systems for all joining or outgoing employees. Fixing coding issues (VBA/SQL) for in-house tools, providing ad hoc technical support to various teams, project managing the handover of work to the new team (training new employees, creation of system guides, tracking performance, liasing with all parties to ensure minimal disruption to the business).• Collecting and analysing performance data for management during organisational restructure. This was used to improve the training process of the new team in India. • User acceptance testing of new software and systems for the IT department. Show less

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  DXC Technology

  Oct 2016 - Sept 2017

  Assistant Tester

  • Delivering system testing (web based - Silverlight, HTML5) for the Xuber range of bespoke insurance software.• Producing test cases, plans and scripts for (manual and automation) execution by in-house and offshore test teams.• Maintaining records of test plans, performance and results.• Identifying, documenting and regression testing system bugs.

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  3BN

  Jan 2018 - now

  Co-Founder / Developer

  Front-end development of educational games teaching coding and logic skills. I work with an amazing team of volunteers currently focusing on VR/AR applications.

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  Fundipedia

  Apr 2019 - Oct 2020

  QA Lead and Acting Head of Operations
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  Atlas Computer Systems

  Apr 2019 - Oct 2020

  QA Lead and acting Head of Operations

  I wore multiple hats at Atlas; overseeing both the QA and Support teams and acting as Head of Operations. My day to day work covered hands-on software testing and improving the test process for the team, systems administration during a changeover to Azure, creating a CRM system for the support team to collect / report on various metrics, salary benchmarking, writing code, hiring / training / managing staff, and helping to structure the company internally as it continued to grow.

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  Building Things

  Apr 2019 - now

  Co-Founder / Developer

  Education focused games/software for AR/VR platforms.