Suchit Agarwal

Experience

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  GE

  Jan 2005 - Aug 2006

  Technical Support Analyst
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  Genpact

  Sept 2006 - Mar 2011

  • Manage service delivery operations with focus on productivity & quality• Own P&L and responsible for new business development from the accounts• Work with solution, transition & pricing teams during the service delivery life cycle• Plan and coordinated activities of designated projects• Manage shifts, Hiring technical resources and ensure smooth Service Delivery.• Presales support for new business development and transitioning new IT services• Delivering productivity gains and process improvement using six sigma and lean• Manage team’s career development, training, attritions with the help of supporting functions Show less

  • IT Operations Manager

    Sept 2010 - Mar 2011

  • Assistant Manager

    Feb 2008 - Aug 2010

  • Management Traniee

    Sept 2006 - Jan 2008
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  Facebook

  Mar 2011 - Aug 2011

  User Operations Lead

  • Oversee and manage broad functions, projects, and teams within User Operations• Provide mentorship, guidance and career development to members of your team• Develop and administer schedules and performance requirements.• Establish team goals and work with direct reports on strategies for executing, measuring progress, and communicating results• Provides guidance for project management and data analysis to drive scaled solutions utilizing basic and proprietary data tools• Utilize deep product and industry knowledge while serving as a strong cross-functional leader• Execute projects involving quantitative and qualitative analysis, industry research and strategy development• Identify trends and develop solutions to optimize team workflows, introduce new workflows and increase user satisfaction Show less

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  Genpact

  Jun 2012 - Sept 2013

  Manager

  o Responsible for monitoring and continually improving standards of performance and quality within the operation.o Responsible for coaching/managing front line managers and directing their efforts throughout on better customer satisfactiono Ensuring that capacity and capability are continually planned. o Encouraging, identifying and developing best practice strategy.o Delivering productivity gains and process improvement using six sigma and leano Strategic Partner in Key Business Initiatives.o Profit & Loss ownership of the overall account with key focus on Top Line & Bottom Line Growth.o Meet targets for Project margins and EBIT.o Strategy Operationalization & Implementation across cross-functional businesses. o Drive continuous improvement projects for operational excellence and enhanced customer satisfaction. o Manage multiple projects in various areas and build presentations for CXO's or Leadership at various intervals. Show less

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  Suchit Gems & Jewels

  Sept 2013 - Apr 2015

  Principal consultant

  At Suchit Gems & Jewels we provide wide range of designs, unmatched craftsmanship and personalized service. We take pride in high standards of quality and service to give you pleasant buying experience.We believe that every piece of jewellery reflects our clients’ emotions and dreams. So we help with designs that suit our clients’ personality, preference, needs and budget. For instance, we can change the size, type or quality of the stones, set stones differently, or add additional channels for stones. Our custom service is a truly personal service offering you the opportunity to choose a unique piece that is made just for you. We start the custom process with a thorough consultation where we find out everything that you are looking for. Once we are certain that you are completely happy, we put the final piece into production. Show less

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  Nishka Diamonds

  May 2015 - now

  Proprietor
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  PROTOPACK FOOD PACKAGING PVT. LTD.

  May 2021 - now

  Head Of Operations