Animesh Kulkarni

Experience

• 

  Tata Consultancy Services

  Nov 2023 - now

  Client Support & Issue Resolution: Serve as the primary point of contact for clients, efficiently troubleshooting and resolving reported issues. I focus on gathering detailed information to diagnose problems effectively, leading to quicker resolutions and improved client satisfaction.Utility Development: Design and implement automated tools and scripts that streamline common support tasks, reducing ticket volume and improving response times. My efforts aim to enhance operational efficiency and provide consistent support.System Monitoring: Conduct daily checks on production servers to ensure optimal performance, including monitoring system resources and addressing potential issues proactively. I also manage automated scripts, promptly re-running or troubleshooting any failures.Log Analysis: Regularly analyze application logs to identify and troubleshoot issues within the production environment. My goal is to resolve problems within established SLAs, documenting findings and solutions for continuous improvement.Reporting & Communication: Prepare and distribute comprehensive weekly and monthly reports on incident management, change activities, and problem resolutions to clients. I maintain transparent communication, ensuring clients are informed of statuses and improvements. Show less

  • Programmer

    Aug 2024 - now

  • Trainee

    Nov 2023 - Aug 2024