Piyush Prince

Experience

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  DRDO, Centre for Airborne Systems

  May 2018 - Jul 2018

  Project Intern

  • Summer Training LASTEC LAB DRDO (Delhi) Project Name : Profiling of Laser Beam using CCD camera interfaced with National Instruments-LabVIEW.

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  Defence Research and Development Organisation (DRDO)

  May 2019 - Jul 2019

  Project Intern

  AIR ASSET LAB (AA) @ Timarpur DRDO delhiProject - Interfacing Compact Rio with NI LabView and studying various functions.

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  HCL Technologies

  Oct 2020 - Sept 2021

  NOC Engineer - R&S and Wireless

  Global Security Operation Centre GSOC Part of Security team, under which worked to minimize the security breach Incidents on end point work stations which are occurring due toSecurity related issues-Entering Wrong Password. Multiple wrong Login attempts. Suspicious activity detected on Machine which is against company Policy.Virus Detection. Network and firewall breach Malicious Software Installation. (P1, P2, P3 Incident tickets)Engaging various teams as per the case requirement and arranging MS-Teams troubleshooting sessions.Responsible for minimising Incidents due to Security related issues.Resolving incidents selecting appropriate resolution categories.Worked on tools like Sales force and Service now. Show less

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  Cisco

  Sept 2021 - Aug 2022

  CISCO TAC Wireless at Capgemini

  Wireless Mesh configuration, troubleshooting and optimization which include products like 1520, 1550 seriesP2P and P2MP wireless bridging configurations and operation enhancements with products BR1310, 1410 seriesCisco WLC: 2100, 2500, 4400, 5500, WISM, WLCM series Deployment, Configuration and Troubleshooting.Troubleshooting client connection, authentication, disconnection, roaming and latency issues, LAN configuration- Vlans, Trunks,Ether-channels, STP, SPAN, RSPAN, inter VLAN routing, LAN security- DHCP snooping, dynamic ARP inspection, TCP, SMTP,TELNET, SSH, PORTAdvanced features like Flex connect, Anchor mobility, RRM, Mdns, Webauth, Radius NAC, High availability, Qos, AVC and Clean air.802.11ac, 802.11n, 802.11i, 802.1x, 802.11e, Lwapp/CAPWAP, 802.11r, 802.11w and EAP.Configuration and optimization of complete Autonomous offerings from Cisco, including 1040, 1140, 1260 series and wirelessIntegrated service routers.Cisco Prime infrastructure series Deployment, Configuration and Troubleshooting802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration.Multicast over wireless, voice/video over wireless –Troubleshooting and configuration involving enterprise CUWN products includingnext generation CT5500 and CT2500 series.Cisco Mobility service engine, Deployment, Configuration and Troubleshooting Show less

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  Fortinet

  Jul 2022 - now

  ETAC Engineer

  PRODUCTS : Meru Wireless controller and Meru APs, FortiGate firewall managed Access points, FortiLan Cloud managed Access points, Fortinet Switches managed on FortiGate, Standalone Forti Switches deployed on FortiLan Cloud, FortiExtenders managed on Firewall Fortigate and Cloud, WLM -Wireless Lan Manager, · Running real-time phone or remote access sessions with customers · Provide direct technical web and telephone support to Fortinet customers including · Support and troubleshooting on the wireless and switching range of Fortinet products · Collection, analysis and change recommendations of configuration information. · Collection and analysis of customer network information. · Collection and initial analysis of packet trace information· Recommend corrective actions based on analysis· Provide customer education where needed due to gaps in networking, product knowledge etc… · Consultation of technical documentation, bulletins and release notes for known problems.· Reproduction of customer environments on lab equipment.· Follow up on technical cases including proper escalation and management of the case until case closure.· Manage customer communications and expectations until the closure of each case Show less