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Zohar Shemesh

Zohar Shemesh

Followers of Zohar Shemesh340 followers
location of Zohar ShemeshParis, Île-de-France, France

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  • Timeline

  • About me

    EMEA Omnichannel Operations Manager at Estée Lauder Companies inc.

  • Education

    • The College of Management Academic Studies

      2017 - 2018
      Master of Business Administration - MBA Marketing, and Strategic Management

    • The College of Management Academic Studies

      2014 - 2017
      Bachelor of Business Administration - BBA Capital Market

  • Experience

    • The Estée Lauder Companies Inc.

      Jul 2017 - now

      Lead and scop multiple omnichannel customer-facing initiatives and backend operations across EMEA to optimize efficiency and growth. Validating project profitability with multi-million-euro ROI, translating business needs into BRDs, and managing cross-functional teams and global vendors. Built and led the customer service function, scaling teams, optimizing workflows, and enhancing customer engagement. Managed the end-to-end supply chain life cycle, driving efficiency, reducing costs, and ensuring seamless logistics operations while managed and optimized a 3PL warehouse partner and multiple carrier companies.

      • EMEA Omnichannel Operations Manager

        Dec 2021 - now

      • Head of Customer Service

        Apr 2019 - Dec 2021

      • Supply Chain Manager

        Jul 2017 - Dec 2021

  • Licenses & Certifications

    • Customer Experience in the New Economy

      AKT Human Capital Solutions
      Dec 2020
      View certificate certificate