Roshini VS

Experience

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  Accenture

  Sept 2020 - Feb 2022

  Transaction Processing Associate

  - Expertly managed mortgage and educational loan documentation for clients, ensuring adherence to regulatory standards and precision.- Facilitated seamless communication between external clients and internal teams, swiftly addressing and resolving any issues through email and phone correspondence.- Consistently met and exceeded team metrics by achieving a remarkable 99.7%- Acted as the Second Point of Contact (SPOC), showcasing leadership by guiding team members and handling inquiries effectively. Show less

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  Foundever

  Jul 2022 - Oct 2023

  Customer Service Representative

  - Strategic management of Canadian-US region clientele, fostering relationships and boosting sales growth.- Consistent overachievement of monthly sales targets by 97%, reflecting dedication and high performance.- Proactive engagement with clients via official website chat to generate leads and effectively communicate product Benefits, Advantages, and Features (BAF).- Successful closure of deals through persuasive communication and deep understanding of client needs.- Cultivation of strong, trust-based relationships with existing and prospective clients, ensuring satisfaction.- Utilization of product knowledge to upsell additional offerings, driving revenue growth.- Provision of comprehensive training and ongoing mentorship to new team members for success.- Second Point of Contact (SPOC) role within the team, demonstrating leadership and offering guidance as needed. Show less

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  Hexnode

  Oct 2023 - now

  Enterprise Sales Executive