Erin Stanger

Experience

• 

  EBSCO Information Services

  Feb 2013 - now

  As a SaaS Implementation Project Manager, I successfully coordinate the set-up of Software as a Service product(s) for EBSCO customers. These projects vary in scope and subject matter, ranging from single component/customer set-ups to large scale multi-component/consortium implementations. I rely on a combination and my strength in the following areas of project management, technical, interpersonal, and leadership skills to be successful.Primary Responsibilities:- Manage day to day operations for different multifaceted projects including collection and delivery of project specific data, customer facing communications and status reports.- Create, manage, and track project schedules, including tracking dependencies, deadlines, and other information that may impact delivery and/or quality of project.- Organize workflows, assign duties and tasks as required by the customer’s project schedule- Create, revise, and adjust project plans as appropriate to meet changing needs and requirements.- Communicate project objectives, status, expectations to project team and management.- Manage relationships with 3rd party partners to deliver projects on time- Provide technical support and consultative services to customers and partners diagnosing, troubleshooting and debugging issues as well as sharing best practices.- Prepare presentations, project documentation and reports.- Motivate cross-functional and cross-organizational project teams to work together in the most efficient and effective manner.- Identify areas for improvement in internal processes within the department and cross-organizationally along with possible solutions. Show less

  • Sr. SaaS Implementation Project Manager

    Dec 2022 - now

  • SaaS Implementation Project Manager II

    Oct 2017 - Dec 2022

  • Sr. Software as a Service Specialist

    Aug 2014 - Oct 2017

  • Software as a Service Specialist

    Feb 2013 - Oct 2014