Alex Clarentino

Experience

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  Collection Motors

  Oct 2002 - Jul 2003

  Technician at Dealer Service Shop

  Toyota Vehicles General Repair and Diagnose

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  Toyota do Brasil

  Aug 2003 - May 2012

  After Sales Engineer at After Sales Department

  Developed problem-solving and kaizen skills through field quality investigation, warranty, and dealership process development.Acquired a systemic view of product quality, service quality, and customer satisfaction.Promoted creativity and innovation within the team.

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  Hyundai Motor Brasil

  May 2012 - Feb 2019

  Field Quality Engineer and Warranty Manager

  Led the start-up of the Technical Support and Quality Investigation area, including hiring and training the team, and setting up processes and systems.Supported the implementation of policies such as warranty labor incentives, warranty approval and monitoring, parts warranty price management, Express Service, and product treatment and improvement processes.Contributed to Hyundai maintaining its position among the best After Sales services in Brazil according to JDPower and being awarded the best After Sales by 4 Rodas Magazine. Show less

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  Groupe Renault

  Mar 2019 - now

  Customers Satisfaction and Quality Manager

  Quality Manager responsible to coordinate LATAM Quality Assurance, Product Quality Satisfaction and Control Tower Department to establish Quality Objectives according to company strategy, to manage quality results and action plan to ensure the achievement of the targets.