Raul Cribelis

Experience

• 

  Star Contact LLC a subsidiary of NCO GROUP Inc.

  Sept 2005 - Jan 2009

  • Training Supervisor and Specialist at AT&T, Orbitz and T-Mobile

    Nov 2006 - Jan 2009

  • Customer Service and Sales Representative at AT&T

    Sept 2005 - Oct 2006
• 

  Star Contact

  Mar 2009 - May 2012

  Training Manager

  • Develop, implement, and monitor training programs within the organization.• Supervise technical training for staff.• Conduct NH Orientation Sessions.• Create brochures and training materials.• Develop multimedia visual aids and presentations.• Create testing and evaluation processes.• Prepare and implement training budget.• Evaluate needs of company and plan training programs accordingly.• Conduct performance evaluations.• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.• Manage staff of classroom facilitators.• Provide performance feedback.• Conduct continuing education training.• Provide leadership development education.• Build solid cross-functional relationships.• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.• Assist with the development of strategic plans.• Develop, implement, and monitor training programs within the organization.• Supervise technical training for staff.• Conduct NH Orientation Sessions.• Assist on the creation of brochures and training materials.• Develop multimedia visual aids and presentations.• Create testing and evaluation processes.• Assist on creation of training programs accordingly to the needs of the company.• Conduct performance evaluations.• Manage staff of classroom facilitators.• Provide performance feedback.• Conduct continuing education training.• Provide leadership development education.• Build solid cross-functional relationships.• Audit Trackers.• Prepare the team for External and Internal audits. Mostrar menos

• 

  Caterpillar Inc.

  Jun 2012 - Jan 2016

  Supply Network Operation Supervisor I for the Global Supply Network

  • Manage all aspects of direct and indirect material procurement necessary to support operations of US facility.• Direct leadership and performance of all Purchasing and Logistic activities related to sourcing, inbound/outbound material movement.• Create short and long term sourcing strategies that ensure material availability to meet customer demand while achieving internal cost targets.• Manage a high-performing, multi-site team of purchasing analyst, supply network analyst I and advance purchasing analyst who will develop and ensure the supplier base is capable of meeting the specific products Quality, Cost, Logistic, Delivery, Management (QCLDM) requirements.• Develop, mentor, and train personnel capable of delivering the Global supplier strategy for the assigned category or site with local service that is aligned with the overall global supplier strategy. • Manage and review all purchase orders, contract approval and invoice grief for the regions of North America, Latin America, South Asia and North Europe.• Manage specific collaborative partnerships with Buyers and Suppliers in order to deliver continual manufacturing improvement delivering cost benefits.• Develop and Execute 6 Sigma and CPS techniques in order to improve processes.• Create on-going plans for key suppliers to improve performance across Quality, Cost, Logistic, Development and Management (QCLDM). • Create the RCCP Charts that will help upper management have a forecast of upcoming months.• Reduce the waste created around the processes by using our CPS 8 Waste Techniques.• Mange all Invoice Grief and resolution ensuring that all parties are working together with an agreed outcome.• Manage Suppliers/Vendor contracts and compile all Common Goal Agreements.• Manage and solve invoicing issues to ensure supply of material is not compromised. • Manage all current and new parts are controlled in the most effective manner within the SAP computer system. Mostrar menos

• 

  Northbay International Inc.

  Jan 2016 - Sept 2017

  Project Manager
• 

  Sitel Group

  Sept 2017 - now

  • Manage existing business accounts as well as identify and secure new business opportunities from within assigned vertical. • Meet with assigned clients and prospects daily/weekly to assess business needs, strengthen relationships and ensure growth within the account.• Create, maintain and execute on 1-3 year plan aligned and actionable with small tent of stakeholders inclusive of diversified growth, SWOT and strategic roadmap.• Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions. • Utilize Salesforce.com and other support systems pertaining to the specific needs for the customer and Sitel, such as; customer pricing, customer profiles, customer updates and account call and cycle records. • Negotiate contracts inclusive of complex pricing agreements with clients based on company business needs.• Engage and coordinate with Sitel functional departments to drive actions that ensure program success. Working with operations to ensure team is meeting contractual expectations, and partnering to deliver data-driven value add beyond the contract.• Strategize and develop best in-class practices to effectively create, communicate and deliver customized sales opportunities.• Meet financial objectives and goals on a monthly basis.• Communicate, present and influence with current clients, prospects and within Sitel.• Collaborate cross-functionally and work closely with leaders from internal teams.• Pro-actively identifies opportunities to cross-/up-sell into accounts• Collaborate with VP of Account Management on account planning and selling efforts.• Collaborate with Product and Solutions to identify selling opportunities.• Design and implement solid networking strategy• Develops tactical plans and manages daily operation of a large organizational dept. • Create, maintain and execute on vertical strategic plan.• Build a sales pipeline and execute on it. Mostrar menos • Contribute to the scoping, business case, MVP definition (MVP) & future releases, of each projects.• Develop expertise and knowledge on new technologies and methods. Take time to discover and learn about new technologies, platforms and methods (meeting with partners, experts, trainings, etc).• Oversees and coordinates different related projects to ensure they benefit one another and resources are optimized.• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines• Delegate tasks on the project to employees best positioned to complete them• Making effective decisions when presented with multiple options for how to progress with the project• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy• Communicate with Managers and executives to keep the project aligned with their goals• Perform quality control on the project throughout development to maintain the standards expected• Adjust schedules and targets on the project as needs or financing for the project change• Assess risk and manage mitigating actions• Develop the governance of each project and ensure each stakeholders understand their role and contribution• Motivate a team of people involved in the projects (recognition, rewards and positive energy). Identify gaps of knowledge and organize learning actions.• Define the communication approach for large-scale programs (webinar, newsletter, articles, etc.)• Produce reporting and regular updates. Mostrar menos • Manage project development from initiation to closure.• Be accountable for project results along with project sponsor.• Work with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resource, budget and timing.• Complete work breakdown structure to estimate effort required for each task.• Provide a project schedule to identify when each task will be performed.• Clearly communicate expectation to team members and stakeholders.• Act as a mediator between stakeholders and team members.• Resolve any issue and solve problems throughout project life cycle.• Effectively manage project scope by ensuring any changes to scope are documented and approve with project change request form.• Determine if external consultants or contractors will be required to complete project plan. If required, recruit and manage appropriate staffing resources.• Track and report on project milestones and provide status report to sponsor and key stakeholders.• Lead, coach and motivate project team members on a proactive basis.• Determine how results will be measured and complete post-project evaluation.• Utilize and best practices for project management and execution.• Safely shut down unsuccessful or re-prioritized projects.• Ensure all project documents are safely archived following project completion. Mostrar menos • Manage project development from initiation to closure.• Be accountable for project results along with project sponsor.• Work with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budge, and timing.• Complete work breakdown structure to estimate effort required for each task.• Provide a project schedule to identify when each task will be performed.• Clearly communicate expectations to team members and stakeholders.• Act as a mediator between stakeholders and team members.• Resolve any issues and solve problems throughout project life cycle.• Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms.• Determine if external consultants or contractors will be required to complete project plan. If required, recruit and manage appropriate staffing resources.• Track and report on project milestones and provide status reports to sponsor and key stakeholders.• Lead, coach, and motivate project team members on a proactive basis.• Determine how results will be measured and complete a post-project evaluation.• Utilize tools and best practices for project management and execution.• Safely shut down unsuccessful or re-prioritized projects.• Ensure all project documents are safely archived following project completion. Mostrar menos

  • Account Manager

    Feb 2023 - now

  • Global Program Manager

    Jan 2022 - Feb 2023

  • Senior Project Manager

    Oct 2021 - Jan 2022

  • Business Transformation Manager

    Oct 2020 - Sept 2021

  • Project Manager

    Sept 2017 - Sept 2020
• 

  Foundever

  Feb 2023 - now

  Account Manager