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Chetna Sharma

Customer Advocate

4000 followers

Bengaluru, Karnataka, India

Connect with Chetna Sharma to Send Message

Connect with Chetna Sharma to Send Message

Timeline
About me
Associate Director, Deloitte South Asia
Education
- Panjab University
  1999 - 2002
  BBA Commerce
Experience
- Dell India Pvt Ltd
  Nov 2004 - Mar 2005
  Customer Advocate
- Microsoft
  Aug 2007 - Jan 2011
  IT Exec
- Wipro Infotech Ltd
  Jan 2011 - Sept 2018
  Assistant Manager Quality
- Tesco
  Oct 2018 - Feb 2020
  Process Manager - Service Management Office
- EY
  Mar 2020 - Sept 2024
  - Assistant Director
    Feb 2022 - Sept 2024
  - Manager
    Mar 2020 - Feb 2022
- Deloitte
  Sept 2024 - now
  Quality & CI Lead, APAC CoE, Operate
  Quality & CI Lead for APAC CoE, Operate
Licenses & Certifications
- ITIL V3- Foundation
  EXIN
  May 2010
- Business Modelling Expert
  Exemplar Global, Inc.
  May 2021
- Lean Practitioner
  Wipro Limited
  Feb 2013
- ITIL 4 Foundation in IT Service Management
  AXELOS Global Best Practice
  Feb 2020
- EY Innovation - Design thinking - Bronze
  EY
  Aug 2020
  View certificate
- Prince 2 Foundation
  AXELOS Global Best Practice
  Jan 2017
- Six Sigma Black Belt
  Wipro Limited
  Mar 2018
- Prince 2 Practitioner
  AXELOS Global Best Practice
  Jan 2017
- Lean Facilitator
  Wipro Limited
  Aug 2013
- Internal Auditor ISO 9001:2015 / CMMI Dev
  Wipro Limited
  Nov 2016

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