Rahul Idhayachandran

Experience

• 

  Cognizant

  Mar 2018 - Mar 2020

  • Handled a portfolio consisting of 5000 customers with a value of 8 million.• Identifying and resolving customer disputes.• Identifying delinquent accounts requiring external collection efforts.• Identifying bad debt or financial exposure.• Worked on customer's payments through electronic transactions.• Calculating Partial tax for customers holding a valid Exempt certificate.• Documenting daily collections activity.• Researching account disputes and billing discrepancies.• Analyzing and releasing the hold orders.• Handling the team in the absence of the team leader.• Driving the team towards the metric in the right way adhering to the Process flow.• Training the new hires for different processes and ensuring the client requirement are met.• Also involved in Data Tracking of my team’s Metrics and sending reports to Team Leader.• Maintaining the SL (Service Level) for escalation queue and achieving the target as per the client expectation. Show less • Handled a portfolio consisting of 5000 customers with a value of 8 million.• Identifying and resolving customer disputes.• Identifying delinquent accounts requiring external collection efforts.• Identifying bad debt or financial exposure.• Worked on customer's payments through electronic transactions.• Calculating Partial tax for customers holding a valid Exempt certificate.• Documenting daily collections activity.• Researching account disputes and billing discrepancies.• Analyzing and releasing the hold orders. Show less

  • Senior Process Executive

    Jul 2019 - Mar 2020

  • Process Executive

    Mar 2018 - Jun 2019
• 

  Walmart Canada

  Oct 2020 - May 2021

  Cashier

  • Operated the cash register by scanning items across an electronic scanner to record price, compile printed list, and display the cost of the Customer's purchase, tax, and rebates on the monitor screen. • Assisted Customers with the loading of their merchandise. • Informing all customers about the Wal-Mart Rewards MasterCard and processing applications. • Promoting company sponsor programs, i.e., credit card service, product protection, and charity initiatives. • Correctly counting back change to the Customer to prevent cash overages and shortages. • Making change, cashing cheques, and issuing receipts to Customers. Show less

• 

  CIBC

  May 2021 - Aug 2023

  • Financial Services Representative

    Aug 2022 - Aug 2023

  • Client Services Representative

    May 2021 - Aug 2022
• 

  CIBC

  Feb 2024 - now

  Manager Client Advice