Andrew Chickadel

Experience

• 

  JPMorgan Chase & Co.

  May 2007 - Aug 2007

  Process Analyst

  As an Operations, Management Services, and Technology (OMST) summer intern, I assisted the Processing Services team within Chase Card Services (CCS) by analyzing data and gathering requirements for various projects and initiatives.

• 

  JPMorgan Chase & Co.

  Jun 2008 - Apr 2009

  Middleware Application Developer

  As a Corporate Development Program (CDP) summer intern, and later an academic-year intern, I worked on a middleware development team for Chase Card Services (CCS) within the Enterprise Shared Services block. I performed coding and scripting for various middleware and team-specific applications. Additionally, I periodically maintained our QA and development environments.

• 

  JPMorgan Chase & Co.

  Jul 2009 - now

  Within JPMorgan Chase Operations Technology, I managed a diverse, global Production Support (L2) team covering approximately 90 Document Management and imaging applications used across the firm. I was accountable for the stability and health of these applications; ensuring maximum uptime, fostering successful and sound change management practices, and driving rapid mitigation of any customer-impacting issues. Additionally, I led and participated in a wide variety of transformational initiatives, service-level improvements, and other strategic efforts to deliver ever-increasing efficiency and quality to our customers and internal clients. Show less The primary responsibility of a Consumer and Community Banking (CCB) Incident Manager is facilitating the resolution of high-priority IT issues by engaging necessary business and technical personnel for triage and repair. Working closely with business operations groups, the Incident Manager qualifies and quantifies impacts as a result of outages for reporting accuracy. Regularly interfacing with upper management, the accountable Incident Manager assists Problem Management in guiding the direction of focus on preventing recurring and high-impacting issues across technology teams firm-wide. Other critical responsibilities include process enhancement, root-cause analysis, and data validation. Show less As a CDP Technology Rotational Analyst, I held three positions within JPMorgan Chase Card Services IT, each lasting approximately six months. My rotations break down as follows:July 2009 - December 2009: I was a Project Manager in Technology Operations - File Delivery coordinating a technology refresh initiative supporting the migration to a new file delivery platform.January 2010 - June 2010: I was a Mainframe Application Developer for our Core Processing - Cardholder Development group. I coded the required file transfer job changes for a platform refresh initiative working in COBOL, JCL, and NDM proc languages.July 2010 - December 2010: I was a Priority-1 Incident Manager within our Technology Operations - Production Assurance and Control (PAC) team. Priority-1 designates incidents involving any aspect of technology where customers are impacted, monetary losses are realized, or reputational damage is inflicted. Show less

  • Application Development Manager / Application Owner - Corporate and Investment Bank - Tax Technology

    Dec 2018 - now

  • Production Support Manager - Operations Technology Production Management

    Jan 2018 - Nov 2018

  • Team Manager - CCB Production Assurance Incident Management

    Mar 2015 - Jan 2018

  • CCB Production Assurance Incident Manager

    Nov 2012 - Mar 2015

  • Business Systems Analyst

    Jan 2011 - Nov 2012

  • Technology Rotational Analyst (Corporate Development Program [CDP])

    Jul 2009 - Dec 2010