Linda C.O. Ogbechie

Experience

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  Legend Holiday Resort and Homes

  May 2007 - May 2008

  Marketing and Sales Executive

  Building relationships - Sourcing, and managing high net worth clients’ investments in Dubai real estate as well as Time Share for holiday makers Planning and implementing marketing, sales and customer retention strategies including advertising and Public Relations (PR)Building, maintaining, and updating customer databasePlanning and managing internal and external communicationsLiaising with sister companies on market research, launch of new products and follow up activities on prospective clients Show less

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  Diamond Bank Plc

  Jun 2008 - Jun 2017

  Relationship Manager, Privilege Banking

  - Business Development: Sourcing High Net worth clients for dedicated Privilege Banking relationship- Planning and implementing marketing, sales, client retention and exceptional customer experience strategies- Liaising with the different strategic business units (SBUs) and subsidiaries of DB Plc (Diamond Securities), foreign partners (Standard Bank London, Bank Mirabaud Switzerland) to ensure clients’ diverse investment needs - local and international, are taken care of in a one stop service shop - Sourcing and creating mutually beneficial quality risk assets.- Managing clients on individual basis with Total Quality Assurance as the Slogan. Handling customer requests, inquiries, complaints and suggestions / feedback from surveys - Wealth / Portfolio Manager: Offering value added wealth management advisory services on investment opportunities for growth and good yield; advisory services on the range of products that will best serve clients and meet financial aspirations; portfolio re-alignment and management, protocol services etc with emphasis on exceptional service delivery- Ensuring banking and financial needs of clients are not neglected as a result of tight business schedules.- Maintaining client’s database in a manner that makes for accurate financial and lifestyle decisions on an individual basis.- Working with dedicated Relationship Executives to streamline operations and ensure the Bank renders exceptional client experience at all times- Maintain CRM database of the clients, utilizing it as a tool to enhance sales process and relationship management. Show less

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  Diamond Bank Plc

  Nov 2017 - now

  Account Relationship Manager - MSME Banking

  - Business Development – Sourcing and building business relationships, dedicated customer service, crafting solutions to solve customers’ various needs. Customer profiling to ensure appropriate solutions are offered and businesses sustained. This includes sale and marketing of all Bank’s products follow up activities and monitoring as well as exceptional customer relations and engagement- Risk Asset creation: Pre-assessment of facility requests, loan initiation, processing and monitoring activities. - Relationship Management – initiate and deepen business relationship providing exceptional and dedicated service which aims to meet client desires and enhance Bank’s profitability. Handling customer requests, enquiries, complaints and suggestions / feedback from surveys Show less

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  Access Bank Plc

  Apr 2019 - now

  Customer Service Manager

  Head client relations / Business Development ( Retail Banking )