Ghansham Singh Bist

Experience

• 

  MUSCAT PHARMACY

  Feb 2007 - Apr 2024

  SERVICE ENGR
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  Analytical Technologies Group, LLC

  Aug 2024 - now

  Field Services Engineer

  Perform preventative maintenance, repairs, and calibrations on laboratory instruments aswell as the refurbishment of instruments.• Promote the customer’s long-term interests by extending the life of their instruments.• Effectively communicate with customers and account team members to troubleshoot,diagnose, provide repair updates, train end-users, and ensure full resolution of allcustomer needs.• Establish fluency in relevant service documentation, including but not limited topreventative maintenance service reports, IQ/OQ documentation, and other servicedocumentation.• Create and properly maintain customer service logs and documentation.• Accurately record service reports, time entries and the use of repair parts• Follow Company and customer on-site procedures, including customer GxP protocols,safety requirements, company dress code requirements, and SOP’s• Follows and promotes company policies and procedures• Contributes to SOP formulations as needed.• Serve as a member of the customer account team by contributing your technical expertiseto resolve customer questions, troubleshoot customer issues, and identify additionalopportunities to serve our customers.. Analyzing and improving First time fix rate and repeated calls Show less