Mitchell Servage

Experience

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  Zanzibar Beach Tennis

  Jun 2015 - Jul 2016

  Beach tennis instructor

  Responsibilities:- Providing beach tennis lessons to customers.- Renting out beach tennis courts and rackets.- Organizing beach tennis tournaments and making sure the customers are enjoying themselves.

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  Deliveroo

  Mar 2017 - Apr 2017

  Delivery Driver

  Responsibilities:- Pick up and deliver food orders to customers.- Representing the company in a positive way.

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  EF Education First

  Nov 2017 - Jan 2019

  Ambassador

  Responsibilities:- Represent EF during open days and school fairs.- Supporting the Sales representatives of EF with weekly presentations given to potential customers during information meetings.- Data entry in Microsoft Excel.- Unpacking and assembling different EF materials that were sent to potential customers.

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  Peterpans Adventure Travel

  Feb 2019 - Nov 2019

  Essential responsibilities needed during the internship:- Customer Service Management: understanding the sales cycle and applying it to engage with customers. Delivering the ultimate customer service to customers and helping them with any problems/concerns they may have. At last, working alongside the manager to understand the day by day running of the travel agency and helping him solve any operations issues.- Supplier Relationships: build relationships with the suppliers and represent the company in a positive way at the social events organized by the suppliers.- Operational reporting: understand the importance of individual performance, store targets, KPI's and ROI.- Destination knowledge: obtain knowledge of all the key activities in every destination to be able to help the customers with planning their travels.- Competitor analysis: analysis of the market place and understanding the different competitors and their approaches.- Marketing & Event Management: help with the distribution of marketing materials at University events and attend promotional functions. At last, Strategic thinking of ways to expand brand awareness. Show less

  • Travel Sales Consultant

    Jul 2019 - Nov 2019

  • Travel Consultant

    Feb 2019 - Jun 2019
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  The Freedom Hostels Group

  Jun 2019 - Jul 2019

  Intern

  As an intern at Freedom Hostel Cairns the following requirements were needed:• Ensuring reception is presentable and maintained to a high standard.• Welcome & check-in, assisting with inquiries and accommodation bookings.• Complete all reservations, relevant documents, and checklists with accuracy andattention to detail.• Attend to guest complaints patiently and promptly, reporting to the General Managerfor follow up. Understanding how we turn dissatisfied guests into return guests.• Follow all security procedures to ensure the building is secure at all times.• Keeping up-to-date with local events and attractions to provide informative and tailoredadvice, recommending key travel partners for activity bookings.• Ensure all aspects of guest rooms and public areas have been checked and areconsistently presented with the hostel brand and cleaning standards.• Monitor guest feedback showing a rating of 4 out of 5 or greater.• Understand how to report any hazards or OHS issues/concerns.• Manage stressful situations calmly, maintaining a professional composure at all times,displaying discretion, tact, awareness, and empathy where necessary.• Maintain a solid overall understanding of the business and its departments, assisting asand when required. Show less

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  Freedom Hostels Group

  Jul 2019 - Nov 2019

  Receptionist and travel sales Consultant

  Besides being a travel sales consultant at Peterpans Adventure Travel, I had worked as a part-time receptionist and Travel sales Consultant at Freedom Hostel Cairns.

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  Hollister Co.

  Jan 2020 - Nov 2020

  Brand Representative
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  Hollister Co.

  Jul 2021 - Mar 2023

  Responsible for the onboarding of associates and managers in the team and making sure they have a pleasant journey in the company- Supervise, train and assist Sales Representatives and managers in customer service, store maintenance and product promotions.- Continuously hiring part-time and full-time employees and implementing cross-training to maintain productivity at all times.-Able to work under pressure and react quickly to a fast-paced environment.- Create business strategies, based of KPI’s, to attract new customers, expand store traffic, and enhance profitability.- Built up and maintain professional relationships with business partners located internationally.- Compleet annual performance reviews for the management staff to obtain an overviews of their strenghts and weaknesses. Based on these growth guides were made for the future.- Ensure customer complaints are dealt with in a proper and timely manner Show less

  • Store Manager

    Aug 2022 - Mar 2023

  • Assistant Manager

    Nov 2021 - Aug 2022

  • Management Trainee

    Jul 2021 - Oct 2021
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  Underwater Water Walking tours B.V.

  May 2023 - now

  General Manager

  - Ensuring that all bookings are added in the system and that the emails are up-to-date.- Evaluate the operation’s manager and give the necessary feedback.- Creating structure in the daily operations of the company.- Creation of monthly meetings with the management team were the company’s figures were discussed.- Properly deal with customer complaints and convert them to happy customers.- Analyze the company’s income and expenses and manage to keep the expenses low.- Create professional relationships with travel agents, cruise lines, and hotel operators.- Communicate any concerns to the managing directors- Create employee contracts and ensure that local labor laws are interpreted in the compnay on a daily basis. Show less