Kristen De Jong

Experience

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  Chili's

  Jun 2012 - Mar 2020

  Team Trainer

  Implemented the comprehensive training program for new team members, providing in-depth guidance on food safety protocols, operational processes, and customer service best practices. Resulted in a consistently well-prepared and customer-focused staff.Delivered training modules covering the intricacies of Chili's specific processes and procedures. Ensured that team members not only understood but excelled in implementing these protocols, contributing to seamless operations.Fostered a customer centered approach to food service delivery, emphasizing speed, accuracy, and a warm dining experience. Trained staff to embody Chili's commitment to exceptional service, resulting in positive customer feedback and increased customer loyalty. Show less

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  Embracing Abilities

  Sept 2021 - Feb 2023

  Direct Support Professional

  Provided direct care and support to individuals with disabilities in their home.Support individuals in developing and maintaining independent living skills.Provide transportation to appointments, outings, and activities as needed.Implement individualized care plans and behavior support plans. Maintain an accurate and detailed record of care and support provided.Participate in training and professional development opportunities to enhance skills and knowledge. Show less

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  Sync E&PM, Inc.

  Jan 2022 - now

  Senior Field Service Support Specialist

  Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.Communicated with distributors to acquire necessary equipment for projects.Prepared reports on daily work activities and provided feedback to management team.Monitored email and phone communication to provide prompt responses and solutions.Confirmed completed or closed work orders by reviewing notes and following up on pending items.Delegated work to staff, setting priorities and goals.Manage quote requests and approvals, ensuring accuracy and alignment with project requirements.Process and manage purchase orders, ensuring timely procurement and accurate record-keeping. Show less