Dexter Robbins

Experience

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  Arthur Andersen & Co.

  Oct 1998 - Sept 2002

  IT Manager

  Moved from IT Senior Support to managing a team of 10 employees.User desktop support. New employee provisioning.Trained new hires, set schedules, coaching, inventory control, handled work orders for copier and fax machine repairs, rollouts of new equipment. New server and PC setup/ ghosting.

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  Verizon Wireless

  Jun 2003 - Oct 2008

  IT Security Analyst

  Managed Sorbanes Oxley (SOX) compliance audits and projects. Handled 3rdparty vendor provisioning.VPN, SecurID Token, and Mainframe provisioning for internal employees and 3rd party vendors.Exchange Server and LDAP user provisioning. Provisioning OUs, mailboxes, and group mailboxes.

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  The Home Depot

  Oct 2008 - Dec 2008

  IT Security Engineer

  Handled SOX and PCI compliance audits and projects. Created and implemented a relational database to track changes to user’s access. Provision access to users and new employees.Network monitoring for intrusions using various tools.Presented to management risk assessments based on found threats.

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  AT&T Corp.

  Dec 2008 - Mar 2015

  Implementation and support of Business Solutions lifecycle over IIS and .Net webservers. Cloud Storage and Virtual Machine admin and support.Troubleshooting network and cloud related issues. Monitoring alarms and handling client issues and outages. Outage/ problem management and incident resolution. Works with storage, firewall, and various other teams to resolve vendor, client, and internal issues and/ or outages.Managed Diabetes Manager thru its lifecycle. From planning, to deployment, to support after deployment. Worked with vendor to implement process flow, interface agreements, software changes, updates, upgrades, and device testing. Assisted in disaster recovery failover.Handles HIPPA compliance audits, disaster recovery testing, maintenance, failover, and system / network upgrades. Show less

  • Sr Specialist-Systems Administrator

    Feb 2011 - Mar 2015

  • Senior Specialist - Product Management Center

    Feb 2009 - Feb 2011

  • Load Balance Analyst

    Dec 2008 - Feb 2009
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  Blue Sombrero

  Mar 2015 - now

  Infrastructure Manager

  • Planned, architected, implemented, and support for entire IT Network Infrastructure and assisted in support for AWS infrastructure; saving the company thousands of dollars and providing a sound and solid infrastructure.• Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from Bank Of America for IT systems, processes, and compliance.• Created a Disaster recovery plan for the entire network. Assisted in getting company PCI and SOX compliant. Implemented network security, including firewall and NAT configuration/ support/ maintenance.• Managed IT operations and infrastructure budgets and assets. Responsible for contracts, vendor negotiations, and bid proposals.• Managed and monitored local and AWS networks for issues, managed and assisted in resolving network, network security, and helpdesk issues. Maintained a 100% resolution rate, network SLA 98% uptime, and a 2 hour SLA in helpdesk.• Setup VPN and created an internal VM environment for AD and SQL servers.• Handled purchasing, inventory control, and hardware and software auditing, created PC/Mac computer standardization; which saved thousands of dollars in purchasing the right equipment for each employee based on duty. Show less