Teodora Tanjala

Experience

• 

  HP

  Apr 2013 - Mar 2017

  ▪ single point of contact for customers and sales regarding offering, online catalogue, quotes,configurations, B2B Portal access and eBusiness capabilities▪ maintenance of a portfolio of global customers from different industries (healthcare, agriculture, services)▪ consultancy and design of product offering;▪ B2B Portal and Catalogue deployment and maintenance;▪ products Life-cycle Management▪ bundles and Configurations Setup, complex and simple SKU setup▪ Big Deal Setup, pricing analytics ▪ global coordination among the regions of the same account▪ contract and deal setup and management ; leasing contractsHP Internal Projects :▪ Global Catalog Management deployment – as part of the core team:documenting the new processesand delivering process training for the account teams in all 3 regions (EMEA, APJ and Americas); setobjectives for each account deployed, constant follow up and process alignment among regions.▪ Champion for several professional areas Show less

  • Team Lead Direct Sales Operations - GWE

    Jun 2016 - Mar 2017

  • Customer & Sales Support Manager

    Apr 2013 - Jun 2016
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  DXC Technology

  Mar 2017 - Jul 2019

  ▪ managed the Bucharest team supporting UK&I accounts with coordinating and executing operational tasks related to order management, invoicing & consumption analysis▪ monitored team performance and report on metrics▪ oversaw day-to-day operation▪ motivated team members▪ discovered training needs and provided coaching▪ listened to team members’ feedback and resolved any issues or conflicts▪ recognized high performance and rewarded accomplishments▪ proactively ensured smooth team operations and effective collaboration with cross-functional stakeholders▪ managed the development and improvement of processes, to support Business and other functional areas to reach their goalsAdditional projects: Workload Assessment, Cash Flow improvement targeted at the consumption andinvoicing activities, KPI design, Unbilled AR Show less ▪ acted as owner of the consumption analysis, order management and invoicing processes forDXC's clients in UK&I;▪ worked closely with project managers and delivery managers to ensure the volumes of the billableitems are correctly captured in customer reports and invoicing instructions;▪ managed customer disputes of consumption reports and invoices;▪ owned the compliance process for all invoices issued;▪ constant follow up with customers and internal stakeholders in order to get approval for billingproposals;▪ implemented an automated consumption and invoicing tool (Atlas) - new process design;▪ ensured KPIs are within parameters.SME for several internal initiatives leading to Cashflow improvement targeted at the consumption andinvoicing activities: generating reports from internal databases with invoices issued in a certain month,performing trend analysis and implementing corrective actions where necessary. Show less

  • Team Lead Order to Cash - UK&I

    Oct 2017 - Jul 2019

  • Financial and Billing Analyst

    Mar 2017 - Oct 2017
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  HP

  Jul 2019 - now

  ▪ key partner of content flow automation projects, content atomization project and associated data model;▪ develop the marketing assets management tools and the content infrastructure to improve the end-to-end content delivery processes in order to increase the efficiency of the regional content operational team;▪ contribute to the customized automated content flow for HP partners;▪ support the continuous delivery of enriched product content, in order to maximize the consumption of regional content by HP partners. Show less

  • Project Manager Business Development

    Nov 2021 - now

  • Program Manager

    Jul 2019 - Nov 2021