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Gilbert Mak

Gilbert Mak

Geospatial Intern

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location of Gilbert MakSingapore

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  • Timeline

  • About me

    Product Management | Strategy and Consulting

  • Education

    • The University of British Columbia

      -
      Semester Abroad Geography and Sociology

      Activities and Societies: Singapore Student Association, International Varsity Christian Fellowship, Geography Students' Association

    • National University of Singapore

      -
      Bachelor of Social Sciences (Highest Distinction) Geography; Minor in Sociology

      Activities and Societies: Geographical Society Management Committee (Publications Director), Varsity Christian Fellowship (Treasurer) • Singapore Journal of Tropical Geography Student Advancement Scholarship (2019)• NUS-UBC Exchange Award (2019)

  • Experience

    • Maritime and Port Authority of Singapore (MPA)

      Jul 2019 - Aug 2019
      Geospatial Intern

      I created 3 semi-automated QA/QC workflows and drafted data policies to streamline and integrate statistics from 8 government statutory boards into GeoSpace-Sea — a key vertical in Singapore's National Spatial Data Infrastructure (NSDI).

    • Institute of Water Policy - Lee Kuan Yew School of Public Policy

      Aug 2019 - Mar 2021
      Research Assistant

      I analysed the relationship between climate change and water consumption by conducting literature reviews, automated web-scraping using Python and Selenium, and visualised APAC spatial data using QGIS. Results for Singapore were published in a co-authored report on effects of price elasticity on water consumption, providing public policymakers with pricing strategies to reduce water consumption by 10%.

    • National University of Singapore

      May 2020 - May 2021
      Research Assistant

      I collaborated with Singaporean and Thai student researchers to assess parasite concentration, liver fluke infection risk and health policy communication effectiveness across 3 Thai villages; harnessed research findings to develop short infotainment videos for wider outreach by partner university

    • SWAT Mobility

      Nov 2021 - Apr 2022
      GIS and Data Analyst

      I originated a Streamlit web application for regional teams to self-service CRUD operations, process optimisation reduced operational time by 35%. I also optimised PUDO, routing services and commuting time by 20% using spatial analytics Python and QGIS; contributed to clients’ sustainability targets across APAC

    • Accenture

      May 2022 - now

      • Enabled S$2.1M annual ROI, 3x operational scalability for Business Regulator via automation and workflow improvements; collaborated with cross-functional and engineering teams to design end-to-end compliance workflow by automating compliance risk analytics and establishing API integrations with external compliance and legal-tech agencies• Presented value proposition to Chief Product Owner to reduce customer support response time and case escalation by 25%; designed and implemented L1 KYC, recommendation engine and operations monitoring dashboards to enhance customer support screening experience• Attained >85% CSAT score for Go-Live and post-implementation change request engagement; collaborated with technical and operations team to draft and update Solutions Delivery technical documentation, self-service guides for seamless adoption of technological solutions• Tracked Agile development implementation progress and served as trusted advisor to key stakeholders on feature prioritisation during fortnightly reviews to adjust implementation roadmap whilst meeting project’s North Star and timeline Show less

      • Management Consulting Senior Analyst

        Jun 2023 - now

      • Management Consulting Analyst

        May 2022 - May 2023

  • Licenses & Certifications