Andrieli Wermann

Experience

• 

  Fotos e Filmagens Diongo Rapack

  Jun 2010 - Jan 2014

  Graphic Designer

  - Photo and Video editor of Weddings, birthdays, and events in general with Photoshop and Avid Liquid.- Photographer – trainee.- Customer Care Service.- Participator in events in general.

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  CONEXO Assessoria em Comércio Exterior

  Jan 2014 - Nov 2019

  Import Assistant

  - Managing and following-up processes directly with customers, suppliers and government agencies.- Maintaining customer registers in Brazilian Government Systems.- Mentoring new interns of the Import team.

• 

  Banrisul-Armazens Gerais

  Jan 2014 - Jan 2014

  Intern

  - Register information of arriving cargos in the internal system.- Restructure the previous registration activities and achieve improvement in the month billing process.

• 

  Benditta Massa

  Mar 2020 - Nov 2022

  Owner

  - Financial director- Planning and execute company's marketing- HR manager- Strategy and Leadership

• 

  SAP

  Mar 2022 - now

  - Manage critical incident escalation activities to ensure proper customer’s issue handling. Interfacing between Customer/Front Office and Product Support/Engineering teams.- Set expectations, keep the promise, and provide updates in the agreed timeframe to Front Office teams, becoming a trusted advisor to help guide them trough the support process of critical incidents.- Drive proactive customer and internal communication in terms of critical escalation.- Recognize critical escalations and involve other MCC (Mission Control Center) teams.- Fill in any process gap to ensure consistent and reliable processing of critical incidents.Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents. Exibir menos - Manage critical incident escalation activities to ensure proper customer’s issue handling. Interfacing between Customer/Front Office and Product Support/Engineering teams.- Set expectations, keep the promise, and provide updates in the agreed timeframe to Front Office teams, becoming a trusted advisor to help guide them trough the support process of critical incidents.- Drive proactive customer and internal communication in terms of critical escalation.- Recognize critical escalations and involve other MCC (Mission Control Center) teams.- Fill in any process gap to ensure consistent and reliable processing of critical incidents.Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents.- Take over back-office responsibilities for a specific area of expertise and complex requests – SuccessFactors and Ariba Network. Exibir menos

  • MCC CIM - Critical Incident Management

    Jan 2023 - now

  • Intern - Premium Engagement, Technical Quality Manager

    Jan 2022 - Mar 2023

  • Intern - MCC CIM - Critical Incident Management

    Mar 2022 - Nov 2022