Ralitsa Romanova

Experience

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  MAN Truck & Bus SE

  Mar 2015 - Sept 2015

  Junior Designer

  Corporate Communications / Brand Management • Developed CI training concept, including online training documents and computer-based trainings• Created posters, flyers, booklets and online guidelines

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  Siemens

  Oct 2015 - Sept 2017

  Student Trainee

  Governance & Markets / Security Situation and Threat Analysis / Communications & Support- Analyzed security situation in various provinces, wrote "how to's" for internal analytical infrastructure. - Facilitator of “Weekly Coordination Meetings”. - Maintained social media monitoring. - Responsible for the internal communication of the security department, wrote new articles for social media channels, maintained the monthly newsletters. - Content management (maintenance of intranet sites).- Involved in the conceptualization of videos and workshops. Event management (meetings, internal events). Show less

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  Knorr-Bremse

  Nov 2017 - Sept 2018

  Student Trainee

  Crisis Management / Travel Security- Developed crisis management plan. Assisted in the development of security policies & standards. - Created travel security trainings, pocket guides for business travelers.

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  DXC Technology

  Dec 2018 - Mar 2021

  OPERATIONS LEAD FOR WLAN-Bridges, IP-Cameras, Scanners and Signature-Pads.*Knowledge transfer specialist by ongoing service transition for one of the major leaders in the car production industry.*- Communicate with stakeholders and key business users to elicit and gather business requirements, to develop production and design standards, workflow processes and best practices.- Analysis and synthesize information provided by stakeholders in the form of user stories.- Responsible for managing the Jira Backlog of the feature. Establish daily and weekly priorities and production plans. Effectively prioritize and coordinate all activities related to the product. - Responsible for the technical integration of non-office devices into the BMW environment and evaluation of new devices. Manage execution of technical hardware approvals in the BMW laboratory.- Perform product consultations. Single point of contact for clients, internal peers and senior managers. Escalation contact point ensuring 24x7x365 coverage.- In charge of hardware and software live-cycle management. Responsible for tracking project health measuring different KPIs. Focused on ensuring availability of the product, reducing latency and improve test cases.- Control repair and end of life processes.- Produce status reports for clients and senior management ensuring stakeholders accountability and awareness, timely escalation of critical project issues.- Responsible for creation and maintenance of the product documentation. - Ensure Associates are properly trained & certified to operate with the equipment. Show less TECHNICAL SUPPORT ANALYST / ASSET MANAGEMENT∙ Developed and established business critical processes.∙ Performed initial troubleshooting, problem analysis. Analyzed, managed and resolved issues in a timely manner.∙ Provided reports of all incidents on a weekly / monthly basis. Communicated with third parties for resolving issues.∙ Managed and resolved client escalations in an effective manner, ensuring client satisfaction and evaluation of processes and procedures in order to minimize further issues. ∙ Coordinated upgrades of full blown operating system. ∙ Migrated client machines to Windows 10. ∙ Monitored queues to ensure all assigned tasks were completed within specified metric requirements. Ensured that outages and incident tickets were assigned to appropriate support areas within SLAs and communicated to necessary support teams / customers. Verified proper routing and assignment details for incidents. ∙ Coordinated and provided insight of deployment of security patches. ∙ Responsible for the hardware management with the objective of minimizing the total cost of ownership of assets and the administration and optimization of end devices operated assets.∙ Responsible for the process of asset management. Checked and approved the ordering and installation requirements on the basis of the policies / rules provided by BMW. ∙ Minimized assets value through developing and implementing suitable processes and measures. Show less

  • Operations Lead for BMW / Industrial End Devices

    Nov 2019 - Mar 2021

  • SWM Capability Implementation Engineer / Workplace BMW

    Dec 2018 - Oct 2019
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  Commerzbank Digital Technology Centre Bulgaria

  Apr 2021 - now

  Technical Coordinator/Scrum Master

  *Single Point of Contact for Technical Product Managers, Product Owners, Release Management and Cluster Management*- Responsible for the lifecycle of applications, coordination of tests, the workload management within the PEP team, access management of the implemented tools for the packaging and coordination with release management.- Accountable for processes and procedures across all phases of Application Lifecycle.- Application consulting.- Acting as a Scrum Master in Agile Team ensuring all Scrum Best Practices are applied in the best for the team's way, facilitating Scrum Events and always seek for transparency, inspection and adaptation. Show less