Cassidy Bratcher

Cassidy Bratcher

Crew Trainer

Followers of Cassidy Bratcher110 followers
location of Cassidy BratcherLe Roy, New York, United States

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  • Timeline

  • About me

    Universal Banker at Tompkins Community Bank

  • Education

    • Le Roy Junior-Senior High School

      -
      High School Diploma
  • Experience

    • McDonald's

      Jun 2013 - Mar 2021
      Crew Trainer

      • Spearhead new trainees on equipment and proper procedures• Work directly under management and assist in delivering a premium experience for customers and employees• Handle a variety of workloads in a busy, fast paced environment• Conduct team in the right direction to achieve end goals

    • Neurosurgery of WNY

      Mar 2021 - Apr 2022
      Medical Secretary

      • Maintain clinical schedule – set up appointments, reschedule patients with incomplete testing, fill holes in schedule while being solely responsible for patient check-in/check-out• Contact medical facilities to acquire lab results, imaging reports, documentation, and other chart preparation for Physician review • Answer phones appropriately and professionally within 2 rings on a multi-line system• Daily use of Medent and Epic medical record systems• Knowledge of medical terminology and HIPAA compliance Show less

    • Five Star Bank

      Apr 2022 - Mar 2024
      Sales And Service Associate

      • Thorough understanding of bank products and services offered and the ability to proactively discuss financial needs with clients• Staying up to date on trainings and knowledge of bank policies and compliance regulations• Accurately process sales and service transactions such as deposits, lending applications, and account opening• Daily use of Xperience (Jack Henry), Decision Lender, Numerated, Mortgagebot, and Salesforce• Engage with business partners and recommend products to improve the financial well-being of clients • Uphold close relationships with management and team members while providing exceptional service for current and prospective clients• Maintain daily operations such as processing night deposits, ATM deposits, balancing the vault, ATM, TCR, audit procedures, and other operational needs Show less

    • Tompkins Community Bank

      Mar 2024 - now
      Universal Banker
  • Licenses & Certifications

    • Nationwide Mortgage Licensing System (NMLS)

      Five Star Bank
      Apr 2022
    • Medallion Signature Guarantor

      Five Star Bank
      Feb 2024
    • Retail & Customer Service Skills

      Smart Horizons Career Online Education
      Oct 2018
  • Honors & Awards

    • Awarded to Cassidy Bratcher
      Mentor Five Star Bank Feb 2024 Chosen to be a mentor based on knowledge, skills, and experience. Responsibilities included training and developing new teammates.
    • Awarded to Cassidy Bratcher
      Transparent Five Star Bank Jan 2023 Five Star has core values that follow the acronym "HEART." I was award T for Transparent after assisting a client with a huge fraud case and working diligently to come to a resolution.
    • Awarded to Cassidy Bratcher
      Employee of the Month McDonald's Jun 2016