Cassidy Bratcher

Experience

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  McDonald's

  Jun 2013 - Mar 2021

  Crew Trainer

  • Spearhead new trainees on equipment and proper procedures• Work directly under management and assist in delivering a premium experience for customers and employees• Handle a variety of workloads in a busy, fast paced environment• Conduct team in the right direction to achieve end goals

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  Neurosurgery of WNY

  Mar 2021 - Apr 2022

  Medical Secretary

  • Maintain clinical schedule – set up appointments, reschedule patients with incomplete testing, fill holes in schedule while being solely responsible for patient check-in/check-out• Contact medical facilities to acquire lab results, imaging reports, documentation, and other chart preparation for Physician review • Answer phones appropriately and professionally within 2 rings on a multi-line system• Daily use of Medent and Epic medical record systems• Knowledge of medical terminology and HIPAA compliance Show less

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  Five Star Bank

  Apr 2022 - Mar 2024

  Sales And Service Associate

  • Thorough understanding of bank products and services offered and the ability to proactively discuss financial needs with clients• Staying up to date on trainings and knowledge of bank policies and compliance regulations• Accurately process sales and service transactions such as deposits, lending applications, and account opening• Daily use of Xperience (Jack Henry), Decision Lender, Numerated, Mortgagebot, and Salesforce• Engage with business partners and recommend products to improve the financial well-being of clients • Uphold close relationships with management and team members while providing exceptional service for current and prospective clients• Maintain daily operations such as processing night deposits, ATM deposits, balancing the vault, ATM, TCR, audit procedures, and other operational needs Show less

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  Tompkins Community Bank

  Mar 2024 - now

  Universal Banker