Sandy Ullyett

Experience

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  Affectionately Yours

  Oct 1990 - Jan 1998

  Accounts Manager

  I worked with banks and businesses before insolvency to reduce costs. I was responsible for the day to day running of the office. The business was in two parts, selling wholesale wedding gowns and supporting businesses with their accounts up to trial balance, working with banks before companies become insolvent to reduce costs.• Communicating with clients to understand their needs and explain product value.• Building relationships with clients based on trust and respect.• Collaborating with internal departments to facilitate client need fulfillment.• Collecting and analysing data to learn more about consumer behavior.• Keeping accurate records pertaining to inventory and account notes.• Maintaining updated knowledge of company products and services.• Resolving complaints and preventing additional issues by improving processes.• Identifying industry trends.• Acting as a client advocate with a focus on improving the buyer experience.• Organising events and maintain customer records and manage any bad debts.I was responsible for arranging bridal events at Harrogate and processing orders and arranging delivery of goods. I managed 5 permanent people and was responsible for their development into each role within the two businesses. I was a key holder for the business and supported the operation when the directors were on holiday or away on business. عرض أقل

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  Lynx Technology

  Feb 1998 - Oct 2006

  Helpdesk Team Manager

  Responsible for the day-to-day operations of the Service Desk in conjunction with the Service Delivery Manager, ensuring SLA's & KPI's are met in line with agreed working practices. To identify and specify improvements in the Service Desk System ensuring maximum return on investment. Manage approx 15 permanent and temporary staff, including training, rota's, call handling, and development into different roles within the business. Roles and responsibilities: • Responsible for providing Reports on SLA compliance, Service Desk Metrics and IT assets• ITIL V3 Compliant• Responsible for ensuring the smooth day to day running of the IT Service Desk,• Responsible for ensuring IT Service Desk staff coverage, call levels and SLA compliance• First point of support for IT Service Desk staff. • Initial escalation point for all user requests.• Carries out first line support for all aspects of the Commission’s IT infrastructure on all sites in person, on the phone and via remote connection.• Carries out other administrative duties including user creation, password resetting and other related duties.• Monitors and checks backups and backup routines to provide security of the data held.• Checks Spam logs and relevant notifications where required.• Provides support to the IT Operations Manager (Services).• Represents the department where required.• CMI level 3 in management Developed business relationships with high profile customers, arrange high profile customer events. عرض أقل

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  Edexcel & Pearson UK

  Nov 2006 - now

  Data Processing Manager

  I am responsible for compiling offshore contractual tender requirements. Implementing and monitoring contractual obligations. The migration of work overseas: migration of work from the UK to the Philippines and Kuala Lumpur. I was solely responsible for the migration of work from the UK to Kuala Lumpur. Working along side the Offshore Vice President and key stakeholders to ensure a smooth transition. I am currently remotely managing the offshore keying agency with 400+ operatives at peak times. I am also responsible for managing approx 200+ temporary resource and 3 permanent staff in our peak process window in the UK. I have a proven track record of improving production and lowering costs in some instances by 30%. Some of my responsibilities are associating over 3.6 million scripts to the correct pupils for the National Curriculum Tests, 100% accomplished and matched to the correct pupil. I'm also responsible for the capture of information from attendance registers, creating packets of work for the marker panel, item level mark capture of work, and keying and returning to school over 46,000 exceptions, my accomplishment is 100% sent to the correct school. My current role can be challenging, but also very interesting, I need to be able to accomplish multiple concurrent goals whilst making sure my team are delivering to cost and quality. I have won divisional awards for going the extra mile, and for the migration of work overseas, I have also won GEM awards for accountability, by taking ownership and full responsibility of my process areas, and motivational skills to ensure my team were treat fairly and consistently, thereby gaining their trust, respect and commitment to deliver. Actively supporting people in the UK, by becoming investors in people champion for the last 10 years. عرض أقل

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  Highfield Qualifications

  Sept 2019 - now

  Quality & Assessment Senior Manager