Darrel Sew

Experience

• 

  Discovery Limited

  Apr 2010 - now

  - Improve service delivered by Billing Services team to all Discovery clients- Communicate effectively to all Discovery clients and stakeholders about Billing Services issues- Adhere to standard operating procedures and/or laid down policies and procedures- Resolve conflict optimally in disciplinary and grievance situations- Ensure compliance with all relevant Operations environment policies- Assist with resource planning and leave management- Ensure that Service Level agreement is reached- Influence and motivate staff to high levels of performance Show less - Effectively manage a portfolio of clients- Action all pre-billing exception reports- Facilitate the distribution of billing statements- Apply credit control procedures in terms of suspensions and lapses if payment is not received- Reconcile contributions received- Ensure that all payment differences are adjusted and resolved with employers- Improve service delivered by the Service team to all Discovery Health clients- Communicate effectively to all Discovery Health clients and stakeholders about an issues- Adhere to standard operating procedures and/or laid down policies and procedures- Ensure compliance with all relevant BOS environment policies- Ensure that SLA is reached Show less - Dealing with multiple telephonic queries from Discovery members, brokers and franchises.- Dealing with all queries through to resolution.- Logging of all queries- Keeping clients up to date with feedback on their queries- Ensuring excellent quality service to all members- Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries / correspondence and reporting on it on a weekly basis.- Routing all enquiries to correct departments- To deal with irate members- To assist with member maintenance Show less - Answering inbound calls- Managing all queries through to resolution - Co-ordination of own administration - Maintaining accurate details and statistics of all queries - Providing product information to all Discovery Health clients in line with standards and protocols - Ownership and accountability of all telephonic and written queries - Processing online service quotes - Processing service change s/admin online and over billing periods- Ensuring resolution to first time queries Show less

  • Team Leader

    Jun 2023 - now

  • Billing Specialist

    Mar 2014 - Oct 2023

  • Credit Controller

    Jul 2013 - Feb 2014

  • Customer Service Specialist

    Feb 2013 - Jul 2013

  • Customer Services Agent

    Apr 2010 - Feb 2013