Muhammed Sarfraz

Experience

• 

  Delhivery

  Nov 2014 - Mar 2017

  Operations Assistant

  • Checking with the concerned liners regarding the arrival of the shipments• Informing the customers regarding the arrival of the shipments• Collecting Delivery order & Cargo from the Ground Handling Agency.• Tracing and tracking shipments. • Arranging local Transportation.• Timely follow up of payments from clients.• Handle Warehouse operations.

• 

  B2 MALL JUMEIRAH

  Apr 2017 - Sept 2018

  Administrative Assistant

  Duties & Responsibilities: -•Managing and reporting all activities in the building.•Contact companies and follow up with them for the maintenance and repairs for the building. •Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers. •Helping clients for arranging documents in Dubai municipality, Dubai civil defense, Dubai economic department for approvals. •Managed front reception desk by answering phones, greeting and directing visitors, and responding to emails. Show less

• 

  REDTAG

  Oct 2019 - Apr 2024

  Operations Incharge

  •Carried out day-to-day duties accurately and efficiently in manager’s absence. •On boarded new employees training and new hire documentation. •Accomplished multiple tasks within established time frames. •Maximized performance by monitoring daily activities and mentoring team members. •Managed inventory control, cash control and store opening and closing procedures. •Completed point of sale opening and closing procedures. •Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy. •Built positive relationships with customers to increase repeat business. •Oversaw employee’s performance, corrected problems and increased efficiency to maintain productivity targets. •Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. •Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. •Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. •Kept orderly and accurate accounting records by monitoring sales documentation. Show less

• 

  Metro Medical Group

  May 2024 - now

  Store Incharge