Nina Rusnak

Experience

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  Mobilunity

  Feb 2016 - Dec 2017

  Customer Support Representative

  - B2C sales- Omnichannel communication with customers- Monitoring of team's KPI- Managing disgrunteled customers, conflicts and challenging situation in order to deliver outstanding service- Handling customer inquiries, complaints, billing questions and payment requests

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  Creatio

  Dec 2017 - Sept 2020

  - Client management- Leading on-boarding processes - Providing features and functionality consultation- Partner management - Establishing a rapport with the client - Prevention of possible issues (technical, communication or otherwise)- Expectation management- Product customization- Basic project management- Manage sales pipeline across new business- Manage upsell opportunities to current customers- Responsible for the success and renewals process for the customer portfolio- Analyze their product adoption to understand customers' usage of the product- Contact customers throughout the life cycle to identify potential growth opportunities- Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success - Maintain long-term account health and relationships- Partner with Support, Legal teams and other departments in order to maximize the value add and customer benefit and for success- Responsible for customer's product adoption, their utilization of the product and identifying new opportunities to provide more value to them Show less

  • Customer Success Manager

    Mar 2019 - Sept 2020

  • Business Development Representative

    Dec 2017 - Mar 2019
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  Global Message Services

  Sept 2020 - now

  Global&Regional Enterprise Relations Manager

  - Providing assistance on complaints and inquiries, received from the clients (on the quality of the service provided, adjustment of routing, price updates, revision of contract terms, etc.) or other issues of cooperation;- Monitoring traffic volumes and margins, as well as initiating price changes and routing to improve performance;- Participating in meetings, conference calls with existing and potential global and regional clients to discuss existing or potential interactions and sales of new services;- Making presentations to potential global and regional clients in order to improvecooperation- Negotiating, preparing commercial proposals and filling out tender documentation for potential global and regional clients;- Participation in discussions of new projects related to the launch of new services for existing or potential global and regional clients.- Providing analytical data for the strategic changes implementation- Statistical data analysis Show less