Lauren Titlebaum

Experience

• 

  The Montrose

  Jan 2009 - Jan 2010

  Reservations Specialist

  Assisted in guest check-inOrganized date book so reservations would not overlapSold and arranged excursions for guests

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  Make A Messterpiece

  Oct 2011 - May 2014

  Wrote training literature used for all new hiresCreated weekly training scheduleTrained all new staff members to ensure they were placed in best job possible Tracked new staff members training process; wrote reviews and updated spreadsheets Interviewed and hired new staff members Conducted monthly store-wide inventory of over 20,000 SKU’sPromotion tract included Floor Staff Supervisor and Guest Services Supervisor Kept track of the sell-through rate of retail items, checked in customers, scheduled classes, recruited new members, and developed a week-to-week schedule for employees.Handled all fiscal responsibilities such as opening and closing register daily, and tracked weekly deposits. Created day-to-day class schedule, delegated general tasks, kept the studio neat and running efficiently so that each child had the best possible experience at Make A Messterpiece. Solved any problems on the floor. For example, if a lesson goes badly, you had to be on your toes and come up with a new activity and lesson on the spot.

  • Assistant Trainer Manager

    Aug 2013 - May 2014

  • Guest Services Supervisor

    Mar 2012 - Aug 2013

  • Floor Staff Supervisor

    Oct 2011 - Mar 2012
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  The BusBank

  Jun 2014 - Jun 2018

  Operations Coordinator

  Ensured company and more than 3,000 vendors were in compliance with Municipal, State, and Federal regulations including documentation and monthly trackingManaged Accounts Payables and Receivables Assured all customer service issues were closed out based on the company’s standardCommunicated itinerary updates from customers to vendorsManaged trips in real-time and resolved any problemsTracked trip success rate by monitoring service issuesScheduled drivers based on experience and customer feedback Show less

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  Buster

  Jun 2018 - Oct 2020

  Operations Team Lead

  Buster was acquired by BusBank, which resulted in my promotion to Operations Team Lead.Collected insurance documents from vendors monthly and updated changes in coverage, fleet size, expiration date, and carrier in Buster’s platformManaged all aspects of the 24/7 emergency line including scheduling, and solving problems in real-timeSolved all customer service issues in accordance with company standard Created monthly service issues report to track trends and proactively implement improvementsResponded to vendor and customer inquires via website chat and shared inboxUpdated itineraries with instructions, changes of address, and on site contacts Performed daily quality control check-list on over 500 trips Show less

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  Destify

  Feb 2021 - Aug 2022

  Modification Specialist

  Maintain relations with 6 Major Resort Brands in Mexico, Jamaica, Costa Rica, and Dominican RepublicWork with international teams to create timeline from the point of booking to the execution of the wedding ceremony and reception. Align all departments pre and post wedding to coordinate a successful travel experience, resort stay, and wedding for everyone. Coordinated with international team to arrange walk throughs, tastings, viewings and arrival of wedding attire, cakes, food, and flowers.Communicate when over 2000 Brides and Groom monthly after reservation has been made and before travel has begun. Update any modification to the Bride an Groom and guest’s reservations prior to there check-inResolve all pre-travel customer service related issues Show less

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  Leapfrog Brands

  Aug 2022 - Apr 2023

  Project Manager

  Project Manger of the Walmart, Kroger, Meijer, and Office Max accountsLaunched 5 new programs for Walmart's international in 2022Brought 25 new products across 5 departments into Walmart stores internationallyOversee new product development from point of conception to release in storeCreate timelines for each new program or new product developmentWork with cross-functional team members to implement a realistic timeline for the creation of the product, packaging, design, lifestyle photography, Keytograpy, compliance testing, and marketing. Ensure all teams are aligned on all aspects of product development. Communicate with engineering to confirm all products pass pre-production testing in the allotted time frame.Work with an international team to plan out a shipping and production schedule so products are delivered based on the client's scheduled arrival date. Manage compliance testing, approve packaging, and transit testing Show less

• 

  Destify

  Apr 2023 - now

  Maintain relations with 6 Major Resort Brands in Mexico, Jamaica, Costa Rica, and Dominican RepublicWork with international teams to create timeline from the point of booking to the execution of the wedding ceremony and reception. Align all departments pre and post wedding to coordinate a successful travel experience, resort stay, and wedding for everyone. Coordinated with international team to arrange walk throughs, tastings, viewings and arrival of wedding attire, cakes, food, and flowers.Communicate when over 2000 Brides, Grooms, and Guest monthly after reservation has been made and before travel has begun. Update any modification to the Bride an Groom and guest’s reservations prior to there check-inResolve all pre-travel customer service related issues Show less

  • Group Leader Specialist

    Sept 2024 - now

  • Client Service Specialist

    Apr 2023 - Sept 2024