Santanu Kumar Behera

Experience

• 

  Sheraton Hotels & Resorts

  Jan 2014 - Sept 2014

  Food Beverage Trainee
• 

  Sofitel Bahrain Zallaq Thalassa Sea & Spa

  Mar 2015 - May 2017

  Ensure that Accounts Payable vouchers are entered into SUN SYSTEM on a timely basis Ensure that Manual Wires are sent to Treasury on a timely basis Performs bank reconciliation for MEA entities Assists in completing period-end closing procedures and management reporting as specified Assists on the monthly Balance Sheet reconciliation process Assists on the quarterly Payroll process for International Compensation & Benefits contracts Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors Leverages technology and effectively uses information systems and tools to generate desired reports Ensures that the P&L is accurate and recorded in the correct account Performs other duties as assigned by the department To check daily receiving and store keeping procedures to ensure they are being followed.To check goods to see they are received, issued, documented, stored and requisitioned as per company guidelines To coordinate with other departments regarding storeroom operational matters where necessary.To issue stocks /supplies to personnel presenting duly approved requisition forms according to SOP.Maintain Filing of Requisition forms, ensuring that they are properly filled up and acknowledged by the requesting party. Original copy of the Requests are forwarded to cost control.Accepts and acknowledges deliveries received by the Receiving agent.Ensures that all items stored in the Freezers are properly packed in plastic bags and labelled with corresponding tags.Inspects all stocks regularly to determine probability of spoilage and segregates these for priority issuance.Ensures that we always maintain stocks within our approved Par stock.Market List are updated with the stock of all Freezer items daily to help the chef in ordering frozen items. Show less • Consistently offer professional, friendly and engaging service.• Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed.• Attend regularly scheduled departmental meetings.• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions.• Assist in managing the departmental budget.• Provides excellent customer service.• Responds quickly and proactively to guest's concerns.• Understands the brand's service culture.• Sets service expectations for all guests internally and externally.• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.• Follow up to ensure complaints have been addressed to the guest's satisfaction.• Develop a relationship with all guests to build repeated clientele internally and externally.• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service Show less

  • Finance Trainee

    Mar 2017 - May 2017

  • FOOD AND BEVERAGE CAPTAIN

    Mar 2015 - May 2017
• 

  Marriott International

  Oct 2017 - Apr 2018

  Food And Beverage Supervisor

  Manage Restaurant operations.Maintain exceptional levels of customer service.Manage, train and develop the Restaurant team.Manage guest queries in a timely and efficient manner.Work within budgeted guidelines in relation to Food and Payroll.Drive sales to maximize budgeted revenue.Develop menus with other members of F&B team.Accountable for monthly stock takes.Set departmental targets and objectives, work schedules, budgets, and policies and procedures.Evaluate guest satisfaction levels with a focus on continuous improvement.Ensure communication meetings are conducted and post-meeting minutes generated.Be environmentally aware.Assist other departments wherever necessary and maintain good working relationships.Comply with hotel security, fire regulations and all health and safety legislation. Show less

• 

  InterContinental Hotels Group (IHG®)

  Apr 2018 - Feb 2020

  Food And Beverage Supervisor

  Food & Beverage Supervisor - IHG Cluster , Dubai Festival City

• 

  Hilton Hotels & Resorts

  Feb 2020 - Jun 2024

  Jones the grocer Palm - West beach

  • Assistant Restaurant Manager

    Oct 2020 - Jun 2024

  • Food And Beverage Supervisor

    Feb 2020 - Sept 2020
• 

  Hilton Dubai Palm Jumeirah

  Jun 2024 - now

  Restaurant Manager

  • Spearhead comprehensive management of restaurant operations, ensuring top-tier dining experiences.• Deliver exceptional guest service, consistently achieving customer satisfaction benchmarks.• Develop and execute guest loyalty programs to foster repeat business and enhance brand loyalty.• Innovate and refresh menus, aligning offerings with current culinary trends and customer preferences.• Drive restaurant marketing strategy, positioning the brand for growth and increased market visibility.• Represent the restaurant at local food events, enhancing community engagement and brand recognition.• Address customer inquiries and resolve complaints swiftly, maintaining a reputation for excellence.• Coordinate and oversee staff shifts, ensuring seamless restaurant operations.• Lead and inspire a dynamic team, fostering a culture of excellence and accountability.• Recruit and onboard new team members, building a foundation for operational success.• Conduct comprehensive training and performance evaluations, promoting continuous staff development.• Forecast consumption trends, manage inventory effectively, and ensure supply chain efficiency.• Implement cost control measures to reduce expenses and minimize waste without compromising quality.• Cultivate a positive and collaborative work environment, encouraging staff morale and retention.• Monitor daily operations, proactively implementing corrective actions to maintain service standards.• Introduce innovative strategies to enhance productivity and drive restaurant sales. Show less