Rakin PR,ITIL®,PMI-ACP®

Rakin PR,ITIL®,PMI-ACP®

Research And Development Engineer

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location of Rakin PR,ITIL®,PMI-ACP®Saudi Arabia

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  • Timeline

  • About me

    Unit Manager - Branch Digitalization at ABANA Enterprises Group Co.

  • Education

    • Jawahar navodaya vidyalaya ,Preyia

      -
    • P A College of Eng

      2001 - 2005
      Bachelor of Engineering (BEng) Electrical, Electronics and Communications Engineering
    • Cranes training center bangalore

      2005 - 2005
      Embedded System Development
  • Experience

    • Sparr Electronics Limited

      Oct 2006 - Nov 2009
      Research And Development Engineer

      Involved in the design, implementation, Development Of Program CodeIn C and Testing.

    • ABANA Enterprises Group Co.

      Dec 2009 - now

      Manage and guide Technical Support Team and product manager across different Qamtic software and hardware products. Tracking and monitoring technicians, mentoring them to optimizing performance and customer service. Requirement gathering ,solution design and preparing business requirement specification BI and admin training for customers Managing Support engineers (planning, skill optimization etc) Vendor handling Presale support (Solution presentation , technical meeting etc ) Customer handling Working on escalation Technical lead for integration of orchestra with 3rd party software Consultancy services to customers for CFM design Show less

      • Unit Manager - Branch Digitalization

        Jan 2020 - now
      • IT Delivery lead

        Jan 2015 - Jan 2020
      • Lead Technical Consultant

        Jan 2012 - Dec 2014
      • Technical Engineer

        Dec 2009 - Dec 2011
  • Licenses & Certifications

    • PMI Agile Certified Practitioner (PMI-ACP)®

      Project Management Institute
      Aug 2024
      View certificate certificate
    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Mar 2018
    • Generative AI Overview for Project Managers

      Project Management Institute
      Jan 2025
      View certificate certificate
  • Honors & Awards

    • Awarded to Rakin PR,ITIL®,PMI-ACP®
      Qmatic 2xellence award Qmatic Jan 2019 Qmatic 2xellence award for Q1 2019