Rakin PR,ITIL®,PMI-ACP®

Experience

• 

  Sparr Electronics Limited

  Oct 2006 - Nov 2009

  Research And Development Engineer

  Involved in the design, implementation, Development Of Program CodeIn C and Testing.

• 

  ABANA Enterprises Group Co.

  Dec 2009 - now

  Manage and guide Technical Support Team and product manager across different Qamtic software and hardware products. Tracking and monitoring technicians, mentoring them to optimizing performance and customer service. Requirement gathering ,solution design and preparing business requirement specification BI and admin training for customers Managing Support engineers (planning, skill optimization etc) Vendor handling Presale support (Solution presentation , technical meeting etc ) Customer handling Working on escalation Technical lead for integration of orchestra with 3rd party software Consultancy services to customers for CFM design Show less

  • Unit Manager - Branch Digitalization

    Jan 2020 - now

  • IT Delivery lead

    Jan 2015 - Jan 2020

  • Lead Technical Consultant

    Jan 2012 - Dec 2014

  • Technical Engineer

    Dec 2009 - Dec 2011