Keagen Grierson

Experience

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  TOPSHOP TOPMAN

  Aug 2011 - Dec 2013

  Team Leader

  Promoted to Team Leader within one year after advancing through internal qualifications (Standard, Advanced, and Team Leader Competency). In this supervisory role, I managed day-to-day operations and played a key role in enhancing team productivity and customer satisfaction.- Led workforce scheduling and task delegation, ensuring operational efficiency during shifts.- Acted as the primary point of contact for customers, resolving issues promptly and maintaining a high level of service quality.- Oversaw cash management, store security as a key holder, and end-of-day reconciliation, ensuring compliance with financial and operational standards.- Spearheaded the successful launch of the Click & Collect service, becoming the store champion and leading the development and rollout of in-store processes, improving customer convenience and operational flow.This role honed my leadership, process improvement, and stakeholder management skills, laying a strong foundation for a future career in project management. Show less

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  New Look

  Dec 2013 - Oct 2015

  Customer Care Sales Manager

  As the leader of a flagship store consistently ranked in the company’s top 5, I was responsible for driving team performance, meeting key performance indicators (KPIs), and ensuring exceptional customer satisfaction.- Led a team of 40+ staff members, overseeing recruitment, training, and professional development to align with company standards.- Drove productivity by strategically placing the right people in the right roles to maximize operational efficiency.- Owned KPIs including email capture, Order In Store, online feedback (NL Listens), and overall customer satisfaction, ensuring consistent achievement of targets.- Managed daily store operations, including cashing up, opening/closing, and resolving escalated customer issues with a focus on service excellence.Project Highlight:Played a key role in a full store refurbishment and brand update project. Maintained seamless store operations during the phased construction period, ensuring minimal disruption to customers and staff. This experience strengthened my ability to manage complex projects, adapt to challenges, and collaborate across teams, igniting my passion for pursuing a project-oriented career. Show less

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  Ramboll

  Jan 2017 - now

  Key to my success has been serving as the Framework Manager for the Falkland Islands Government Technical Adviser Framework, overseeing the coordination of project execution and framework operations. Successfully developed and implemented delivery tools to standardize processes, ensuring consistency across projects. Streamlined framework operations, resulting in enhanced efficiency and improved stakeholder satisfaction, as evidenced by client satisfaction surveys and strong KPI performance.The role has given me the oportunity to travel regularly to the Falkland Islands to provide on-site support, ensuring seamless project execution, effective stakeholder communication, and alignment with framework objectives.In 2024, played a pivotal role as part of the bid team in the successful re-tender of the Framework, securing a renewed 5-year agreement with an additional 5-year extension option.Key Projects:- British High Commission, New Delhi- Falkland Islands Government Framework Manager- Project Owner Multiple Show less Transitioned into a leadership role while maintaining hands-on project delivery responsibilities across multiple high-profile initiatives. Assumed line management responsibilities for two junior project managers, focusing on professional development, performance improvement, and succession planning to ensure long-term team growth and capability.Additionally, assumed Project Owner roles on numerous projects, including a high-profile Port Replacement in the Falklands. In this capacity, provided contractual and commercial guidance, acted as a sounding board for project managers, and served as the primary escalation point for resolving critical project issues.Appointed as the Project Manager for the redevelopment of the British High Commission in New Delhi for the FCDO, a large-scale, multidisciplinary project. Delivered a state-of-the-art energy center servicing the entire compound, three modern residential blocks with dual-aspect living, and a central amenities hub designed as a social and well-being space, featuring a gym, restaurant, bar, and café facilities.Led stakeholder engagement efforts, including an on-site visit in New Delhi to align project goals, foster collaboration, and initiate the design phase of this transformative redevelopment.Key Projects:- Brisitsh High Commission, New Delhi- Falkland Islands Government Framework- Waste Management Facility, FI- Stanley Power Station, FIKey Achievments and Responsibilities:- Completed Stage 4 Detailed Design on a long standing project, the Waste Management Facility.- Mentored junior team members and new starters to the department.- Achieved NEC Contract Administration certrification, enhancing contract negotiations, understanding and compliance expertise. Show less Leading on multi disciplinary project delivery in the UK and overseas. Appointed Project Manager on the Bunhill II Energy Centre district heating network for the London Borough of Islington, acting as the clients technical advisor overseeing the contract administration of the contractor from the latter parts of construction delivery. Began the role as Framework Manager for the Falkland Islands Technical Advisor Framework, with numerous visits to the Falklands to support project execution and framework operations on-site.Key Projects:- Bunhill II, London Borough of Islington- Waste Management Facility, Falkland Islands- Leisure Pool Refurbishment, Falkland Islands- Airport Fire Appliance Hangar, Falkland IslandsKey Responsibilities and Achievements:- Directed design management processes, successfully completing the detailed design phase for a complex government mega-project.- Achieved full membership in the Association for Project Management (APM), underscoring professional expertise and industry recognition. Show less While continuing to support major projects, I transitioned into leading my own initiatives as a project manager, further developing my competencies in project delivery and client-facing roles.Became a key delivery project manager for Ramboll’s Technical Advisor Framework for the Falkland Islands Government, successfully delivering a variety of projects, including Concept designs for a new Government Headquarters building, developed designs for a multi-use sports facility and managing a supplier tender for an incinerator on a waste management facility.Key Projects:- Waste Management Facility, Falkland Islands- Radio Infrastructure Assessment study, Falkalnd Islands- Headquarters office building, Falkland Islands- Multi-purpose sports facility, Falkland Islands- Cherchell Port, Algeria (Risk Manager)Key Responsibilities and Achievements:- Oversaw quality assurance procedures during a one-month stay at a construction site in Cyprus.- Produced tender documentation and managed a signel stage tender process fot the procurement of a waste incinerator, including supplier engagement and interviews.- Nominated to attend the prestigious Major Projects Association Rising Stars Programme (2020) for excellence in project management potential.- Completed PM Level 2 Training and achieved the APM PMQ qualification, strengthening my foundation in project management methodologies and leadership. Show less Joined Ramboll’s project management department as a Trainee, supporting the successful delivery of building projects across the UK, Cyprus, and the Falkland Islands. Overcame a steep learning curve transitioning from retail into the construction industry, advancing from administrative tasks to Design Manager of a £120M multi-disciplinary infrastructure project.Key Projects:Design Manager: Large Overseas Infrastructure Project (Confidential)Assistant Project Manager: MPA School, Falkland IslandsAssistant Design Manager: Paddington Station (Crossrail)Assistant Risk Manager: PSP Overseas FrameworkKey Responsibilities and Achievements:- Supported project managers in all phases of project delivery, gaining hands-on experience in planning, coordination, and execution of complex projects.- Achieved professional certifications in PRINCE2 and AgilePM while completing a Master’s degree, showcasing dedication to self-development and mastery of project management frameworks.- Traveled to the Falkland Islands and Cyprus to oversee site work and ensure alignment with project goals, gaining valuable international project exposure.- Became Chair of the office Social Panel (a role maintained for 7 years), organising events for 250+ staff, managing strict budgets, and fostering team cohesion through creative and collaborative initiatives. 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  • Principal Project Manager

    May 2024 - now

  • Senior Project Manager

    Jun 2022 - May 2024

  • Project Manager

    Jan 2021 - Jun 2022

  • Assistant Project Manager

    Jun 2018 - Jan 2021

  • Trainee Project Manager

    Jan 2017 - Jun 2018