Malcolm Wyllie

Experience

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  City Of Naperville

  Aug 1987 - May 1991

  Planning Technician

  · Assist land developers and City Planners in packet preparation for City Planning Meetings· Responsible for department file server and computer workstations· Train and assist department employees with hardware and software questions

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  ServiceMaster

  May 1991 - Mar 1996

  Help Desk Technician

  Account Technology Manager @ Libertyville High School ( Jan 1995 - March 1996 )· Oversee all high school computers, servers and network infrastructure as well as maintenance, installation, upgrades and repair of equipment.· Responsible for troubleshooting computer and network problems for school district faculty and staff· Manage students who helped work with technology at the High SchoolHelp Desk Technician ( May 1991 - December 1994 )· Responsible for maintenance, installation, upgrades and repair of company computers, laptops, servers and networking.· Help maintain cc:Mail system for company users· Assist company employees with hardware and software issues· Assist with backups and restores of company server data· Train Account managers in the use of cc:Mail for the Mid-America Sales Division Show less

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  Area One Technology Hub

  Mar 1996 - Aug 1997

  Network Technician

  · Responsible for configuring, maintaining and troubleshooting internet routers for school districts in the Chicago and Western Suburbs· Responsible for troubleshooting email and network problems for school districts in the Chicago and Western suburbs· Responsible for maintenance, installation and support of office computers, server and network infrastructure

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  Lisle Community School District

  Aug 1997 - Feb 2016

  Technology Services Manager

  · Oversee all district computers, servers, network infrastructure and wireless infrastructure as well as maintenance, installation, upgrades and repair of equipment· Responsible for district email system including Spam filtering, Archiving and backups· Responsible for district internet connection and filtering· Responsible for district data backups and restores and security of data integrity· Provide user training and support when needed for hardware or software· Assist in purchasing specifications for all computer and network equipment· Recommend technology purchases for the entire district· Assist in maintaining district technology inventory· Manage Help Desk and Tech Assistant staff· Maintain and support Help Desk system for district faculty and staff· Train tech staff and Help Desk employees when needed· Oversees and assists in creation and maintenance of the user accounts in Active Directory · Coordinate all warranty repairs for all technology equipment in the district· Act as top level support for all hardware and software issues in the district· Maintains professional development by reading, attending workshops and conferences, networking with other professionals and taking coursework - Maintain and support other software applications in the school district such as Follett Library System, SDS Student Records System, Nutrikids POS Food Management and DCR Financial Program Show less

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  ClientFirst Technology Consulting

  Apr 2016 - Jul 2016

  IT Consultant
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  Plano School District 88 / PASEC

  Jul 2016 - May 2018

  Network Manager
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  TEKsystems

  May 2018 - Dec 2018

  IT Support Specialist

  IT Support Specialist at ARCO Murray Design Build in Downers Grove, IL. Contract position

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  ARCO/Murray

  Dec 2018 - Jul 2024

  Responsible for End User Support within the Building and in the fieldResponsible for Managing and Setting up OnboardingsResponsible for OffboardingsWindows 10 SupportiPhone and iPad SUpportOffice 365, Sharefile, Egnyte, and Networking SupportDesktop Deployment, New User Creation within AD, New User Orientation/IT TrainingAV Setup with WebEx, Clickshare and other MultiMedia Devices Responsible for End User Support within the Building and in the fieldWindows 10 SupportiPhone and iPad SUpportOffice 365, Sharefile, Egnyte, and Networking SupportDesktop Deployment, New User Creation within AD, New User Orientation/IT TrainingAV Setup with WebEx, Clickshare and other MultiMedia Devices

  • Lead Support Specialist at ARCO/Murray

    Sept 2021 - Jul 2024

  • Senior Support Specialist

    Aug 2021 - Sept 2021

  • IT Support Specialist

    Dec 2018 - Aug 2021