
Sheng Li
Server/Steward

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About me
Technology Specialist | Incident Handling | Security Analysis
Education

Ryerson University
2014 - 2018Bachelor of Commerce - BCom hospitality and tourism
Lighthouse Labs
2022 - 2023Diploma of Education Cyber Security
Experience

Hot spicy spicy
Jun 2012 - Sept 2012Server/Steward• Diligently washing 100s of dishes and other utilities that require extra care and effort to sustain to properly serve customers with clean and usable utilities.• Set tables for daily food service and utilising back and front of the house utilities of the restaurant to successfully execute food service.• Interacting with customers and requests through offering excellent and effective customer service to meet their needs.

Ryerson University
Sept 2016 - Apr 2018Caterer and Ted’s Kitchen Assistant• Satisfying customer requests by serving them quality food from the Ryerson kitchen quickly and efficiently.• Providing assistance in catering events at Ryerson venues to provide guests with different facilities such as the reception, dinner and other service functions.• Able to use equipment such as coffee makers, steam pots, and hot trays, and POS systems to operate basic functions to effectively serve guests.• Make sure food is handled properly which includes using proper equipment and utensils to satisfy guests’ requests 7 days a week.• Always kept a positive and optimistic attitude towards the customer in order for them to feel welcome and content. Show less

Bento Sushi
May 2017 - Feb 2023Service Chef• Preparing ingredients and making sure everything is ready to use in the poke station in a timely manner, so food service can run smoothly 7 days a week.• Providing customers with the best possible experience and educate them on what Poke offers to grow a strong customer base.• Able to utilize cutlery and prepare poke both in the front of the house and back, to better serve poke bowls to customers.• Keeping an optimistic attitude, which positively affects co-workers and allows the customer to feel welcome.• Training different employees to serve customers effectively and with an open heart.• Served 200 customers in the Poke service every week and provided them with excellent service to satisfy their needs. Show less

Lovejoy-Foods
May 2021 - Sept 2022Sales And Marketing InternIn charge of finding new markets and solutions to make Lovejoy-Foods more profitable and efficient. Conducting research through understanding which suppliers or production line best suits the company's needs.
Licenses & Certifications

CHIA
May 2018
Food Handlers Certification
TrainCan, Inc.Feb 2015
Presentation Skills
Government of CanadaApr 2023
Conflict: Building Collaboration at Work
Government of CanadaApr 2023
IT and Cybersecurity Risk Management Essential Training
LinkedInMar 2023
Critical Thinking
Government of CanadaMay 2023- View certificate

Excel Essential Training (Office 365)
LinkedInMay 2020 
Breaking through Barriers & Speaking up at Work
Government of CanadaApr 2023
Emotional Intelligence
Government of CanadaApr 2023
Smart Serve
Smart Serve OntarioOct 2016
Languages
- enEnglish
- chChinese
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