Carline Sitterud

Experience

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  Arizona Federal Credit Union

  Apr 2000 - May 2010

  Financial Services Consultant

  • Open New Accounts for Members.• Disclose Loan Documents to Members. • Interview Members and Process Loan Applications for a wide variety of loan products.• Automatically approve loans (based on their credit tier)• Calculate Debt Ratio and verify income.• Disburse loans and review loan documents.• Counsel Members on their credit reports and explain to them on how to improve their credit score. • Answer Member questions about their accounts and loans. • Make payments to loans for members.• Cross Sell Credit Union products and Services. • Fill out Visa disputes and Fraud Packets on behalf of the Member.• Set up Online access for members to view their accounts online. • Help Members balance their checkbooks. • Setup automatic payments for loans and cross accounts. • Setup Cross Account Transfers. • Provide excellent Member Service.• Notarize Documents. Show less

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  Curvaceous Closet

  Jun 2014 - Apr 2018

  Owner

  • Featured on NBC's Larry's Look, PBS Carolina Impact, Fox46, WBTV and TLC (snippet) My Big Fat Fabulous Life, as well as featured in many online magazine articles. • Create business contacts to facilitate meetings to bring fashion to Business Parks. • Create spread sheet of profits and losses for the month. • Cultivate a weekly traveling schedule. • Prepare, tag and set up merchandise in fashion truck. • Create events where other fashion trucks are involved, as well as the Charlotte Center City Partners. • Host parties at Business offices, Private homes, and community events. • Purchaser of clothing/merchandise/jewelry. • Set up at events that are in North and South Carolina. • Provide excellent Customer Service to all customers who enter Curvaceous Closet. • Provide Styling Assistance to customers who needs outfit for special occasion. • Make daily phone calls to prospective clients/customers. • Ship orders that are placed online. Show less

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  Charlotte Metro Federal Credit Union

  Apr 2017 - Nov 2018

  Member Service Advisor II

  • Open numerous types of Accounts that include: Saving's Accounts, Checking Accounts, Money Market Accounts, CD's, Traditional and Roth IRA's, Minor Accounts, Business Accounts, Rep Payee Accounts and Estate Accounts.• Interview member, process and close on loan applications for a wide variety of loan products (Visa Credit Cards, Home Equity Line of Credit, Auto Loans, Share Secured Loans, Personal Loans, Lines of Credit).• Approve or deny loans based on creditworthiness, debt ratio and unsecured limits.• Disclose loan documents to clients. • Counsel member on their credit reports and advise them on how to improve their credit score.• Respond to customer requests via telephone and email.• Assess clients' financial situations to develop strategic financial planning solutions.• Execute wire transfers, stop payments and account transfers.• Cross sell Credit Union Products and Services with an average cross sale ratio of 3.75 out of 4.• Maintain friendly and professional customer interactions.• Create member account profiles on Charlotte Metro's online banking program.• Build trusting relationships with customers, which generated repeat business.• Successfully mentor coworkers on how to reach and exceed their monthly goals.• Effectively manage a loan queue.• Consistently met or exceeded monthly goals.• July & August 2018 initiated and disbursed $1.2 million dollars in consumer loans. Average loan total at branch was $1.7 Million monthly. • Proficient in Symitar, Episys, Synapsis, Microsoft Word, Microsoft Excel and 10- Key.• Notarize Documents Show less

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  Fairway Independent Mortgage of the Carolinas

  Feb 2019 - Aug 2019

  Mortgage Loan Officer

  • Interview customers about their mortgage goals and put them in the appropriate loan product.• Talk to clients about the differences between Conventional, FHA, USDA and VA mortgages. • Qualified clients for Down Payment Assistance Programs.• Walk through the Closing Disclosure with the client 3 days before signing. • Verify income for loan documents. • Attend all closings with the client. • Provide excellent service to all clients. • Work out solutions to increase client’s credit score if they fall under guidelines. Show less

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  Bank of America

  Aug 2019 - Jan 2021

  Relationship Manager

  • Build relationships with clients to find out their financial goals and help them achieve them. • Refer clients to business specialists.(Small Business Consultants, Merrill Edge and Home Loan Consultants)• Identify financial solutions for clients while actively engaging them and their life priorities. • Open New Accounts, Business Accounts, and submit applications for Credit Cards and Auto loans. • Make up Follow Up calls, Appointments, send email confirmations. • Process all clients in Smart Lobby and sign them out of Client Management Center (CMC) • Proficient in Interact, Salesforce, Client Management Center.• Notarize documents Show less

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  Your Notary To Go LLC

  Oct 2020 - now

  Loan Signing Agent
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  Let's Fix Your Score LLC

  May 2021 - Jan 2023

  Credit Repair Specialist
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  JetBlue Airway

  Aug 2022 - Mar 2023

  Flight Attendant
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  Delta Air Lines

  Apr 2023 - now

  Flight Attendant